Old Town Chicago – Shift Supervisor

Philz Coffee; United States; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Free drinks

Discounted beans

Team member discounts

Holiday pay

Paid vacation & sick time

Philz swag

Job summary

Philz Coffee is hiring a Team Lead (Shift Supervisor) in the United States. You will supervise daily shift activities, guide a passionate team, and ensure top-tier service and drink quality in a welcoming setting.

The role emphasizes leadership, in-store training, and community relationships, with a focus on safety and smooth operations across shifts.

Qualifications

• Previous supervisory experience in a fast-paced food and beverage environment.
• Willingness to learn and passion for people; barista experience not required.

Responsibilities

• Oversee daily shift activities and support a dynamic team.
• Motivate and inspire team members; uphold superior service and drink quality.
• Foster a welcoming environment aligned with Philz core values.
• Assign the right people to the right roles and shifts.
• Lead by example in handcrafting each cup with care.
• Develop relationships with customers and the local community.
• Assess team performance and service quality.
• Coordinate shift coverage, breaks, and communications with Store Leaders.
• Support promotions and new hires through in-store training.
• Assist Store Leader with operations and administrative tasks.
• Lead safety program implementation and compliance.

Skills

Supervisory experience

Customer service

Team leadership

Scheduling

Job description

At Philz, we’re doing something bigger than coffee – we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time. If this sounds like a place you’d embrace — keep reading!

WHAT YOU’LL DO

As a Team Lead (Shift Supervisor), you’ll better people’s days by supervising the daily activities of shifts and supporting a dynamic team of incredible people. Team Leads motivate and inspire our team members and set the bar for superior service and drink quality, all while contributing to a welcoming environment. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

• Play to your team’s strengths by putting the right people in the right places at the right times.
• Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas.
• Develop strong relationships with customers and the local community.
• Assess the performance of your team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
• Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
• Support promotions and new hires through in-store training.
• Help your Store Leader in executing operations and administrative duties.
• Be a key leader in implementing and maintaining Philz safety programs.

WHAT YOU’LL NEED

We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life. Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community. Previous supervisory experience in a fast-paced food and beverage environment is preferred. Don’t worry if you’ve never been a barista before – if you have a passion for people and a willingness to learn, we’ll teach you everything you need to know.

ESSENTIAL PHYSICAL REQUIREMENTS

Ability to:

• Operate a variety of machines, tools, and equipment
• Visual acuity to make general observations in regards to safety and accuracy of work
• Remain in a stationary position for a minimum of 3 hours
• Stand, walk, stoop, and kneel
• Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively
• Grasp, finger, and reach
• Express or exchange information by means of the spoken word

**Compensation & Benefits

A reasonable estimate of the starting base hourly rate for this role is $19.23 to $21.23. Team Members also participate in a tip pool and may earn an average of $4.00 additional per hour.

When you join our team, we better your days through our benefits and support programs — we offer our team members medical, dental, and vision insurance, company-paid basic life insurance, optional family life insurance, 401(k) with company match, flexible spending accounts, commuter benefits, mental health support, holiday pay, Vacation & Sick Time, Team Member discounts, freebie drinks and discounted beans, fun Philz swag, opportunities for growth and advancement, and more!

Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz may be subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.
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