Oklahoma Branch Leader | Growth, People & Client Experience

Associa; Edmond (OK); On-site; USD 150,000 - 230,000; Full time

Job summary

Neighborhood Services Corporation, an Associa Company, seeks a strategic Branch President to lead Oklahoma operations, shape growth, and strengthen client partnerships. You will build a high-performing leadership team, drive financial performance, and ensure service excellence across communities.

As part of Associa, you will leverage national resources while empowering local teams to deliver exceptional client experiences and community impact throughout Oklahoma.

Qualifications

• Five+ years of progressive leadership experience in community association management, property management, hospitality, or a service-focused industry.
• Proven ability to grow revenue, retain clients, and improve operational results.
• Experience building, developing, and leading high-performing teams.

Responsibilities

• Develop and execute the branch’s strategic and annual operating plans.
• Establish clear goals and accountability across the organization.
• Monitor key performance indicators related to financial results, growth, client retention, employee engagement, and operational excellence.
• Lead the budgeting process and ensure the branch meets its financial commitments.
• Identify opportunities to improve efficiency, service delivery, and profitability.
• Maintain strong internal controls and support timely accounts receivable collection.
• Lead, coach, and develop the branch leadership team.
• Attract and retain high-performing talent who raise the bar.
• Create a culture of accountability, collaboration, empowerment, and continuous improvement.
• Ensure employees understand how their work contributes to the success of our clients, communities, and business.
• Oversee performance management, succession planning, leadership development, and key talent decisions.
• Partner closely with Human Resources as a strategic advisor in building organizational capability and a strong employee experience.
• Build trusted relationships with boards of directors, homeowners, community leaders, vendors, and strategic partners.
• Ensure teams consistently deliver responsive, high-quality service.
• Oversee client retention and management agreement renewals.
• Resolve complex client concerns with sound judgment, professionalism, and urgency.
• Ensure the branch remains responsive to the evolving needs of the communities we serve.
• Develop and execute strategies to expand the branch’s presence throughout Oklahoma.
• Identify organic growth opportunities within existing client relationships.
• Partner with sales and marketing leaders to pursue new business and strategic accounts.
• Promote Associa’s full range of services and solutions.
• Represent Neighborhood Services Corporation and Associa as an active leader in Oklahoma’s business and community association management markets.

Skills

Strategic leadership

Financial acumen

People development

Client relationship management

Team building

Communication skills

Education

Bachelor's degree in business administration or related field

Job description

Neighborhood Services Corporation, an Associa Company, seeks a strategic Branch President to lead Oklahoma operations, shape growth, and strengthen client partnerships. You will build a high-performing leadership team, drive financial performance, and ensure service excellence across communities.

As part of Associa, you will leverage national resources while empowering local teams to deliver exceptional client experiences and community impact throughout Oklahoma.