Oil Changers Assistant Manager (909)

Oil Changers; Pikeville (KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with matching

Paid time off

Employee discount

Monthly crew member bonus

Tip program

Job summary

Oil Changers in Pikeville, KY is seeking an Assistant Manager to support the Store Manager in delivering fast, friendly service and efficient operations. You will supervise staff, train employees, manage scheduling, oversee cash controls, and ensure safety and quality standards across the garage environment.

The role requires opening and closing the store on time, monitoring workflow to keep vehicles serviced within target times, and providing outstanding customer service while resolving issues.

Qualifications

• Must have previous management/supervisory experience.
• Excellent customer service and leadership abilities.
• Strong math skills and technical understanding of auto care processes.

Responsibilities

• Open and close the store on time daily.
• Monitor workflow to ensure timely vehicle servicing.
• Provide prompt, courteous customer service and resolve issues.
• Supervise and train personnel, including hiring, scheduling, counseling, evaluations, and terminations.
• Ensure proper tools are available and ready for use.
• Set a standard for service quality and train others accordingly.
• Complete daily/weekly/monthly paperwork timely.
• Service customer vehicles and input service details into the computer; explain services and process payments.

Skills

Supervisory experience

Customer service

Technical knowledge

Math skills

Job description

Oil Changers 3823 North Mayo Trail Pikeville, KY 41501 www.oilchangers.com

At Oil Changers we aim to provide the best and fastest service to each customer that drives through, hence our slogan “Drive Thru. Drive Happy.” If you are someone who’s passionate about cars and wants to kick start your career in the automotive industry, we want to hire you! Oil Changers will provide you with all the training necessary to take your skills to the next level as well which will help you leverage your skills anywhere you go! Did we mention that we LOVE promoting from within?

Assistant Manager

Nature of Work: Responsible for assisting the Manager in providing (or in the Manager's absence, providing) efficient and quality service to customers. Can be given primary responsibility for specific functions within the store as directed by the Store Manager.

Essential Job Functions

• Ensure the store is opened and closed on time daily.


• Monitor workflow to ensure that vehicles are serviced within specified time limits.


• Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.


• Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.


• Make sure proper tools are on hand to do the job.


• Set an example of superior service system performance and continuously train others on the same.


• Complete daily, weekly and monthly paperwork on a timely basis.


• Provide service to customer vehicles, including checking and changing fluids and filters, airing tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services.


• Maintain proper cash controls (i.e. follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).


• Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds.


• Observe and comply with safety rules and regulations.


• Perform related duties as assigned.

Knowledge, Skills and Abilities

To successfully perform the essential functions of the position, the employee must be able to read and write English. Previous management/supervisory experience is required. Good technical knowledge and math skills are required. Equipment operation includes overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator. The employee must be able to reach four feet in height overhead, some bending, stretching and stairs are used constantly.

Scope of Position

This position reports to the Manager and has direct supervisory responsibilities for store personnel. This position is also an hourly rate and non-exempt position.

Working Conditions

This position works in a garage environment 100% of the time. Exposure to heavy equipment, slick surfaces and hot-cold temperatures may require limited travel.

Major Accountabilities

• Timeliness and quality of service provided.


• Meets sales goals.


• Well trained and efficient staff; effective employee relations.


• Effective and timely labor control.


• Timely and accurate paperwork; timely and accurate data input in computer.


• Effective and accurate cash controls.


• Prompt and courteous customer service.


• Safe work habits for self and store personnel.


• Clean and proper uniform and good hygiene; enforces requirements for store personnel.

Your Benefits

• Health insurance, dental and vision


• Ancillary Benefit Options


• Flexible spending account/Health savings account


• 401(k) with matching


• Paid time off/Sick time


• Employee discount


• Supplemental Pay: (Not guaranteed)


• Monthly Crew Member Bonus: Directly related to performance in key areas such as, YOY car count growth, YOY sales growth, meeting minimum Service Averages, positive online reviews etc.


• Tip Program: A collection of all tips reviewed via credit card transactions distributed amongst all crew members, excluding the store manager. The amount of tips that go to each crew member is based on the hours worked for the month.