OIDD Support Coordinator Supervisor

Easterseals Louisiana; Covington (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Easterseals Louisiana is seeking a Support Coordination Supervisors to oversee delivery of coordinated services for participants. You will review plans, contact new linkages, assist coordinators with ISR corrections, and monitor quality of service delivery.

The role requires a relevant degree and two years of experience, strong communication, MS Office proficiency, and the ability to multitask and meet deadlines; you will coach staff and ensure compliance with standards.

Qualifications

• Bachelor’s or Master’s degree in one of the listed fields.
• Two years of paid post-degree experience in coordination services.
• Ability to multitask and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Software.

Responsibilities

• Review Comprehensive Plans of Care (CPOCs) for regulatory submission.
• Make initial contact for new linkages.
• Assist coordinators with ISR corrections and GPSORC forms.
• Review 10% of case records for completeness and quality.
• Conduct weekly face-to-face case reviews with coordinators.
• Attend weekly staff meetings and manage caseloads.
• Accompany coordinators on annual home visits.
• Provide training and coach staff to meet outcomes.
• Ensure ongoing quality delivery of services.
• Review timesheets and mileage reports for accuracy.

Skills

Multitasking

Written communication

Verbal communication

Microsoft Office

Education

Social Work degree (CSWE accredited)

Registered Nurse (Louisiana)

Human Services field degree

Liberal Arts with 16 hours concentration

Tools

Microsoft Office

Job description

• Review Comprehensive Plans of Care (CPOC’s) for submission to the regulatory authority


• Make the initial contact for new linkages


• Assist support coordinators with Individual Supports Review (ISR) corrections, review revisions, and review Guidelines for Planning State Office Review Committee (GPSORC) forms


• Review ten percent (10%) of each Support Coordinator’s case records monthly for completeness, compliance with these standards, and quality of service delivery


• Conduct individual face-to-face sessions with each Support Coordinator to review individual cases on a weekly basis


• Attend and participate in weekly staff meetings


• Manage assignment of caseloads


• Accompany Support Coordinators at least annually on random home visits with participants


• Arrange training as appropriate


• Direct all assigned staff to meet outcomes


• Provide ongoing and annual review, assessment problem solving, and feedback regarding the delivery of support coordination services


• Teach and monitor the application of person-centered principles and practices


• Assure ongoing quality delivery of services


• Review timesheets and mileage reports for accuracy


• Discipline and coaching of direct reports and annual performance review for each

Description

ESSENTIAL JOB RESPONSIBILITIES:

• Review Comprehensive Plans of Care (CPOC’s) for submission to the regulatory authority


• Make the initial contact for new linkages


• Assist support coordinators with Individual Supports Review (ISR) corrections, review revisions, and review Guidelines for Planning State Office Review Committee (GPSORC) forms


• Review ten percent (10%) of each Support Coordinator’s case records monthly for completeness, compliance with these standards, and quality of service delivery


• Conduct individual face-to-face sessions with each Support Coordinator to review individual cases on a weekly basis


• Attend and participate in weekly staff meetings


• Manage assignment of caseloads


• Accompany Support Coordinators at least annually on random home visits with participants


• Arrange training as appropriate


• Direct all assigned staff to meet outcomes


• Provide ongoing and annual review, assessment problem solving, and feedback regarding the delivery of support coordination services


• Teach and monitor the application of person-centered principles and practices


• Assure ongoing quality delivery of services


• Review timesheets and mileage reports for accuracy


• Discipline and coaching of direct reports and annual performance review for each

Requirements

Qualifications - Support Coordination Supervisors must meet the following qualifications:

A Bachelor’s or Master’s Degree in one of the following:

• Social Work from a program accredited by the Council on Social Work Education AND two (2) years of paid post-degree experience in providing coordination services; or


• Nursing (RN) currently licensed in Louisiana (one year of paid experience as a licensed RN will substitute for the degree) AND two (2) years of paid post-degree experience in providing coordination services; or


• Human Service related field (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and vocational rehabilitation) AND two (2) years of paid post-degree experience in providing support coordination services; or


• Liberal Arts or General Studies with a concentration of at least 16 hours in one of the following fields (i.e. psychology, education, counseling, Revised 06/2023 social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and or vocational rehabilitation) AND two (2) years of paid post degree experience providing support coordination services.


• Must be able to multitask and meet deadlines.


• Must have excellent written and verbal communication skills.


• Proficiency in using Microsoft Office Software (i.e. Word, Excel) and computer literacy.


• Must be a team player.


• Must complete all training set forth by the State of Louisiana and pass required certification testing.