Offline - Associate Selling Team Leader (Associate Manager)

American Eagle Outfitters Inc.; Walnut Creek (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

40% discount on AE & Aerie products

Opportunities for career advancement

Health-care benefits including dental and vision

Job summary

American Eagle Outfitters Inc. is seeking a full-time Associate Selling Team Leader in Walnut Creek, CA. This role involves driving sales and leading daily store operations while fostering a high-performing sales team. Key responsibilities include training associates, ensuring operational excellence, and achieving customer service standards.

The ideal candidate should have prior experience in retail management and a strong commitment to achieving sales goals. The position offers various benefits including healthcare and employee discounts.

Qualifications

• Previous experience in a retail management role.
• Ability to multi-task and prioritize effectively.
• Flexibility to work during peak shopping times.

Responsibilities

• Drive sales and guest loyalty through exceptional service.
• Lead and motivate the sales team to achieve targets.
• Analyze sales reports to make informed business decisions.
• Recruit, train, and develop retail associates.

Skills

Retail Management

Team Leadership

Customer Service

Time Management

Business Acumen

Job description

YOUR ROLE

As the full‑time Associate Selling Team Leader, you are the Store Team Leader's “go‑to” in developing and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high‑performing sellers who consistently provide an unforgettable guest experience. Through your leadership, your team always nails their sales goals, rocks merchandising brand standards and delivers operational excellence. Most importantly, you represent our company values and bring your REAL self to work every day.

YOUR RESPONSIBILITIES

You have a passion for driving sales: as a key LOD (Leader on Duty), you are an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best‑in‑class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You are the Store Team Leader's right hand in developing short‑and long‑term business plans to drive key KPIs.

• People leadership – you motivate and inspire your team through AEO's core values. You hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting Room.
• Talent acquisition and training – you recruit and hire strong talent, ensuring the store is always staffed to meet business needs. You take pride in training and developing your team to ensure they continue to provide outstanding service.
• Team collaboration – you provide ongoing performance feedback through real‑time coaching, team touch bases, development plans, and performance reviews. You drive associate engagement by celebrating outstanding performance.
• Operational innovation – you execute and innovate daily operational procedures, maintain visual standards throughout every zone, and ensure the Fitting Rooms are always guest‑ready and rocking AEO Brand Standards.
• Integrity – you maintain store safety standards, uphold Asset Protection standards, and adhere to AEO policies and procedures, always doing the right thing.

YOU'RE GREATEST FOR THIS ROLE IF

• You love AE and Aerie products.
• You have led teams in a retail management role previously.
• You can multi‑task, have attention to detail, and excel at priority‑setting and time management.
• You know how to lead and develop teams and have a general understanding of employment law.
• You have business acumen.
• You have flexible availability and are able to work when guests shop.

OUR ASSOCIATES LOVE AEO BECAUSE

• The workplace is built on real people – there's nothing like your AEO Family.
• Associates receive opportunities for development, skill growth, and potential for career advancement.
• Associates receive 40% off product at both AE & Aerie year‑round and additional seasonal discounts on new Floorsets.
• Associates participate in store contests for a chance to win free merchandise and other exclusive prizes.

ABOUT US

OFFLINE™ by Aerie offers a complete collection of activewear and accessories made for real movement and real comfort. Built on the success of Aerie's leggings and sports bras, OFFLINE™'s unique take on an active lifestyle celebrates real life – when some days you feel like you can take on the world and on others you need an extra push to get off the couch. Our Real Good promise extends to the OFFLINE™ collections with some of our best‑selling fleece, leggings, and tees made with the planet in mind.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, and AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

PAY / BENEFITS INFORMATION

• Actual starting pay is determined by relevant experience and location.
• Subject to eligibility, associates may receive health‑care benefits (medical, vision, dental); wellness benefits; a 401(k) retirement plan; life and disability insurance; an employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid time off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part‑time or full‑time / exempt or non‑exempt), and years of service.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

JOB INFO

Job Identification: 27165

Job Category: Stores

Posting Date: 2026‑06‑09T16:49:27+00:00

Job Schedule: Full time

Locations: Walnut Creek, CA, United States