Officer I Unarmed

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); Hybrid; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a security officer to maintain a safe environment for patients, staff, and visitors. You will patrol the campus, respond to emergencies, and report conditions affecting safety while training others and coordinating with leadership.

Responsibilities include monitoring lobbies, documenting incidents, and applying de‑escalation techniques to keep calm, safe, and respectful surroundings.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 1–2 years related security or law enforcement experience required.
• 1–2 years of MedStar service in lieu of security experience allowed.
• MD Special Police Commission or SPO preferred; training requirements must be met.

Responsibilities

• Responds to emergencies to provide necessary assistance to employees and customers.
• Performs designated security patrols throughout the facility, potentially on foot, by vehicle or bicycle.
• Monitors lobbies, waiting areas, elevators and entrances for safety and security.
• Prepares and submits incident reports, investigations, and activity logs.
• Uses de-escalation techniques to keep staff, patients, and visitors safe and respected.
• Gathers information and evidence, notifies authorities when required, and calls for back-up as needed.
• Collects and secures patient valuables and lost-and-found items.
• Monitors security cameras and other security systems as directed.
• Participates in meetings and committees and supports community outreach.

Skills

Verbal communication

Interpersonal skills

De-escalation techniques

Calm under pressure

Education

High School Diploma or GED

Associate's degree preferred

Job description

About the Job

General Summary of Position

Ensures a safe environment for our patients staff and visitors. Patrols hospital property responds to calls for assistance and reports on conditions objects or persons which may impact the security and/or safety of patients associates physicians visitors or vendors and responds according to established policies procedures and regulations. Mentors and trains security staff. Assumes charge role as needed. Officers are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts." May obtain and maintain State of Maryland and/or District of Columbia Metropolitan Police Department Special Police Officer commission to carry out duties associated with crime control and response designated as an Unarmed Officer assigned and deployed within the hospital consistent with the limitations of the Unarmed SPO commission from Maryland State Police or District of Columbia Metropolitan Police Department.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Immediately responds to emergencies to provide necessary assistance to employees and customers.
• Conducts designated security patrols throughout the facility as directed. May be required to patrol the hospital campus/grounds via security motor vehicle or bicycle.
• Monitors security and appearance of lobbies waiting areas elevators and entrances.
• Prepares and submits reports and logs of all incidents investigations and activities. Maintains department records reports and files as required.
• Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff patients visitors and all others remain safe calm and respected while onsite.
• Provides assistance for way-finding parking deliveries and other requested information for the hospital and MedStar affiliates.
• Responds to security and medical code calls. Investigates incidents and accidents. Gathers information and evidence. Notifies appropriate authorities or superiors and calls for back-up assistance as necessary.
• Testifies at legal proceedings hearings and trials.
• Works cross-functionally to ensure safe and secure environments.
• Conducts foot security patrols of hospital buildings and grounds as required. Observes and monitors conditions objects or persons which might require police action. Controls access to and inspects packages of those leaving buildings. Reports all safety security and law violations.
• Collects and secures patient valuables and lost-and-found articles.
• Monitors camera surveillance and other security technology systems as directed.
• Responds to circumstances where the exercise of law enforcement authority may be required.
• Interacts with visitors and maintains designated security posts throughout the facility as directed.
• Ensures quality outcomes for the security department by communicating with security staff and the public.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required
• Associate's degree preferred

Experience

• 1-2 years related security or law enforcement experience required or
• 1-2 years of medstar service in lieu of security experience

Licenses and Certifications

• DL - Valid State Driver's License in good standing required
• MD Special Police Commission - MDSPC preferred or
• Special Police Officer - DC - SPO preferred
• If SPO must satisfy ongoing training requirements to maintain SPO commission in Maryland and/or DC. required
• Certified Healthcare Safety Professional - CHSP preferred
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.
• Must successfully complete all MedStar initial training related to violence prevention de-escalation and crisis prevention intervention. required

Knowledge Skills and Abilities

• Verbal and written communication skills.
• Strong interpersonal skills.
• Ability to remain calm and thoughtful during a crisis.
• Ability to assist in de-escalating situations with strong emotions and conflict.
• Basic computer skills preferred.

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.