Office Technician - Child Support

Wright County, Minnesota

Buffalo (MN)

On-site

USD 52,000 - 54,000

Full time

5 days ago

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Benefits offered by this job

Vacation

Sick leave

Health insurance

Dental

Life insurance

Pension

Deferred compensation

Job summary

Wright County Health and Human Services, located in Minnesota, is seeking an Office Technician for the Child Support Team. The role offers a hiring wage of $25.35 hourly and involves providing customer service, clerical support, and basic financial activities under limited supervision.

The position requires a high school diploma or GED and about two years of administrative experience; a technical degree is preferred. Strong typing (35 wpm) and a valid driver’s license may be required upon hire.

Qualifications

High school diploma or GED plus 2 years of administrative support experience.
Typing speed of 35 words per minute required.
Valid driver’s license or equivalent mobility may be required on hire.

Responsibilities

Interacts with the public to explain processes and respond to inquiries; handles routine and confidential information.
Performs records management and data entry across multiple databases; prepares reports.
Ensures compliance with State data practices laws and maintains confidentiality.
Maintains and updates department records, scans, indexes and oversees record retention and disposition.
Schedules appointments and supports general office operations.

Skills

Data entry

Customer service

Records management

Typing 35 wpm

Data privacy

Education

High school diploma or GED

Associate/Technical degree preferred

Tools

Database software

Office suites

Job description

General Definition of Work

This Office Technician position is in the Child Support Team within Health and Human Services.

Hiring Wage: $25.35 hourly

Please do not state "See Resume" *** Performs intermediate skilled administrative support work providing customer service, clerical, office support and/or financial activities to assist Department /Office management in administering programs and services provided to the County and the general public. Work is performed under the limited supervision of a unit supervisor and/or Department Director. Limited oversight/training is exercised over less experienced office staff.

This position is assigned to specialized functions within a Department.

Essential Functions

Interacts with the public, vendors, others in the work unit, across units and with other agencies in person, on-line, or via telephone to exchange general information related to the Department's/Office's programs and activities; explains processes and requirements; receives and responds to complaints of both a routine and confidential nature requiring knowledge of policies, procedures, activities, and rules regarding data privacy.
Performs records management duties specific to the Department/Office assigned.
Responsible for complying with State of Minnesota data practices laws.
Assists with record maintenance and maintains Department/Office specific records; i.e. scans, indexes, and maintains all current and historical files; recommends disposition of records to storage, and archives; relocates and reorganizes records as necessary, purges and/or shreds records in accordance with record retention policies; determines proper coding and enters into system.
Performs typing and computer input of data, correspondence, activities, and other statistics.
Accesses and enters information into databases; prepares forms, listings, informational, statistical reports, and documents by determining required data, gathering, receiving, and compiling data from several sources; reviews and compares information to verify accuracy; formats data appropriately; transmits reports as required.
Calculates, collects, receipts, and processes all incoming fees, taxes, payments or other revenue, including entry into computer system as required; tracks and calculates Department/Office and/or program expenses; prepares purchase requisitions.
Balances daily receipts and prepares for deposit; maintains accurate records of fees and other accounting information; generates financial reports for internal and external agencies.
Composes and/or types letters, meeting minutes, forms, memoranda, and reports from abbreviated notes, tapes, and records; assists in preparing, updating and maintaining various Department/Office plans, manuals, and forms; prints, scans, faxes and makes copies of materials; sorts and distributes mail; tracks shipments as required; tracks and monitors the administrative office supply inventory and arranges for replenishment of items as necessary.
Sets up appointments and meetings for Department/Office staff.
Performs other duties and activities as assigned.

Education And Experience

Minimum Qualifications & Knowledge, Skills and Abilities: High school diploma or GED and two years of experience in administrative support with public walk-in contact, or equivalent combination of education and experience. Associates/Technical degree is preferred.

Special Requirements

Requires the ability to type 35 words per minute. May require possession of, or ability to obtain, specific licenses and/or certifications depending on departmental assignment. A valid driver’s license or evidence of equivalent mobility is required upon hire.

Knowledge, Skills, And Abilities

Knowledge of, or ability to learn, County government work flows and processes; knowledge of basic office procedures; skill in the use of standard office equipment; including computer and software programs; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read and understand technical documents specific to the activities; and writing skills sufficient to compose a variety of letters, reports and forms; interpersonal skills sufficient to exchange and/or convey information, receive work direction and maintain effective working relationships; ability to perform data entry into various databases; ability to learn and use computer systems and programs used to administer Department/Office programs; ability to format and prepare basic business communications; ability to apply program policies and guidelines related to Department/Office programs; ability to perform math calculations to calculate fees; ability to deal effectively with demanding/challenging individuals; ability to maintain a high level of confidentiality regarding sensitive information; ability to pay attention to detail and effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.

Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing and walking and occasionally requires reaching with hands and arms, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Benefits