Office Support Specialist

Socket.dev; Santa Clara (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses for referrals

Paid Time Off

Job summary

Socket.dev is seeking a Field Support Specialist/Office Support Specialist to serve as the frontline for lobby operations and logistics across regional sites. You will manage guest experiences, mail and shipments, and print/digital scanning tasks with a proactive, service-oriented mindset.

You should have 2+ years in office services or related fields, be tech-savvy with MS Office, and be willing to travel. The role involves lifting up to 25 lbs and handling various site responsibilities with a

Qualifications

• 2+ years in office services, hospitality, or logistics.
• Proficient with MS Office and quick to learn new systems.
• Willingness to travel regionally and adapt to different sites.
• Able to lift up to 25 lbs (50 lbs with assistance).

Responsibilities

• Greet guests and manage lobby operations; ensure security protocols and call routing.
• Oversee shipments lifecycle and maintain chain-of-custody procedures for high-priority packages.
• Operate high-end MFDs for print, binding, and scanning; perform maintenance.
• Keep conference rooms and common areas stock and VIP-ready.

Skills

Office services experience

Hospitality experience

Logistics experience

MS Office

Adaptability and travel

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Job Title: Field Support Specialist/Office Support Specialist

Reports To: Client Services Leadership

Why This Role Matters

The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it's managing high-stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.

What You’ll Do:

1. The "Front of House" Ambassador

• Provide a 5-star concierge experience for guests and clients.
• Manage lobby flow, security protocols, and global call routing with grace and composure.

2. Logistics & Mail Mastery

• Own the lifecycle of inbound/outbound shipments.
• Master manual and electronic chain-of-custody procedures for high-priority packages.

3. Production & Reprographics Specialist

• Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning.
• Ensure all equipment is "battle-ready" with proactive maintenance and toner management.

4. Workplace "Vibe" Management

• Keep conference rooms, pantries, and common areas "VIP-ready" at all times.
• Manage inventory like a pro, ensuring supplies are always stocked before they’re needed.

Who You Are

• The Ultimate Generalist: You have 2+ years of experience in office services, hospitality, or logistics.
• Tech-Savvy: You’re comfortable with MS Office and learning new proprietary digital systems.
• Adaptable & Mobile: You have reliable transportation and love the change of scenery that comes with traveling to different regional sites.
• Physically Active: You’re comfortable being on your feet, lifting up to 25 lbs (or 50 lbs with a teammate), and keeping the office moving.
• The "I Got This" Attitude: You proactively find work during downtime and stay calm under pressure.

The Requirements

• Education: High School Diploma or equivalent.
• Travel: Mandatory access to reliable transportation (regional travel is a core part of the role).
• Flexibility: Ability to handle same-day assignments and varying schedules.

Travel:

• Travel is an essential part of the Field Services Specialist role, and it is mandatory to have access to a reliable means of transportation.
• Assignments can include traveling from one SPS site to another SPS site after your arrival at your “home” location, as required by business need.
• Travel distance will be predominantly within the FSS’s assigned region

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why Join Our Team?

As a Field Support Specialist (FSS), you are our "Special Ops" team member. You provide critical backup coverage across our regional sites, stepping in to save the day when regular staff are away. One day, you’re the face of a high-end corporate lobby; the next, you’re managing complex logistics or high-stakes digital print projects.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

$21—$24 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.