Office Support Floating Coordinator

hss; Paramus (NJ); On-site; USD 88,169,000 - 134,215,000; Full time

Job summary

Hospital for Special Surgery (HSS) seeks an experienced administrative/operational support professional to assist multiple physician practices in NJ and NYC coverage. You will handle patient inquiries, scheduling, pre-authorizations, check-in/out, and EMR documentation, ensuring a seamless patient experience.

Ideal candidates bring 5+ years in a physician office setting, strong communication, and customer service skills.

Qualifications

• Associates degree required; 5+ years physician office experience may substitute.
• Experience in healthcare or medical office setting preferred.
• Knowledge of health insurance processes and billing.
• Excellent communication and customer service skills.

Responsibilities

• Provide administrative/operational support to physician practices.
• Answer phone calls and patient inquiries.
• Schedule patient appointments and procedures.
• Obtain insurance pre-certifications and authorizations.
• Check-in/out patients and collect copays.
• Scan documents into the EMR and support office tasks.
• Travel to NYC and regional sites as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Problem solving

Multitasking

Attention to detail

Team collaboration

Computer literacy

Healthcare knowledge

Education

Associates degree

Tools

Epic

Job description

How you move is why we're here.

Now more than ever.

Get back to what you need and love to do. The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

About HSS

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Our Mission

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Compensation Range

The base pay scale for this position is $30.77 - $46.84. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Job Description:

NJ Primary, NYC secondary coverage

In this role you will provide comprehensive administrative/operational support to several HSS physician practices and contribute to an environment of clinical excellence. Responsibilities will include, but are not limited to:

• answering phone calls and patient inquiries
• scheduling patient appointments and procedures
• obtaining insurance pre-certifications and authorizations for treatments and diagnostic procedures
• patient check-in/out, including copay collection
• scanning documents into the EMR
• any additional tasks as assigned

Staff in this role will fill long term and/or short term operational gaps in physician offices across all services, to ensure a seamless patient experience at all times. Commuting to our NYC offices and two other regional sites are required in this role.

Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital d

Job Qualifications

EDUCATION - Required

• Degree/Diploma Obtained Program of Study
• Associates

Education Requirements

5 plus years Physician office experience may be considered in lieu of education

EDUCATION - Preferred

• Degree/Diploma Obtained Program of Study
• Educations Requirements

Some College preferred

LICENSURE - Required

Certification Requirements

CERTIFICATIONS/LICENSURE - Preferred

EXPERIENCE - Required

• Minimum Years of Experience Type of Experience
• 2 Healthcare/Medical-Medical Secretary

Additional Requirements

EXPERIENCE - Preferred

SKILLS - Required

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to follow through with tasks to completion
• Strong organizational and problem-solving skills
• Ability to multitask in a fast-paced environment
• Ability to effectively and accurately follow directions or instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Detail-oriented
• Ability to elevate issues appropriately
• Consistently displays a positive attitude towards one's work and work environment
• Strong computer skills
• Knowledge of healthcare and health insurance

SKILLS - Preferred

Experience with Epic preferred; Familiarity with medical terminology.

PHYSICAL WORKING CONDITIONS

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs ).

ENVIRONMENTAL WORKING CONDITIONS

Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR)

Performance Mindset : Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.

Communication : Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.

Collaboration : Understands how one's work connects and