Office Support Clerk - Clerk's Office

Oakland County, Michigan Government; Pontiac (MI); On-site; USD 37,000 - 50,000; Full time

Job summary

Oakland County, Michigan Government is seeking a detail-oriented receptionist to provide friendly customer service at the County Clerk's office. You will greet the public, assist with forms, and use office software to enter and update records.

This on-site role emphasizes accuracy, timely responses via phone, email, and in person, and supporting daily operations while maintaining professionalism.

Qualifications

• Be a high school graduate or have a GED.
• Have at least six months of full-time clerical work experience.
• Proficient with Microsoft Office and data entry.
• Strong customer service and communication skills.

Responsibilities

• Provide friendly, professional reception and customer service to the public.
• Search, retrieve, enter, and update records using county systems.
• Review information against source documents for accuracy.
• Prepare memos, labels, envelopes, and documents with MS Office.
• Address routine issues using sound judgment and office procedures.
• Support day-to-day office operations with accuracy and efficiency.

Skills

Customer service

Phone etiquette

Office software

Education

High school diploma

GED certificate

Tools

Microsoft Office

Job description

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan's leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

$37,067 - $50,166

This position is on-site

Are you organized, detail-oriented, and passionate about providing excellent service to the public? Join the County Clerk's team in a role where you’ll combine customer service, technology, and attention to detail to help keep important records and office operations running smoothly.

What You’ll Do

• Provide friendly, professional reception and customer service to the public, using tact and diplomacy when responding to questions and requests.


• Search, retrieve, enter, and update records using County and department-specific computer systems.


• Review information against source documents to identify and correct errors or omissions, ensuring records are complete and accurate.


• Prepare memos, labels, envelopes, and other properly formatted documents using Microsoft Office and other software applications.


• Use sound judgment and knowledge of office procedures to address routine issues and take appropriate action when unusual situations arise.


• Support day-to-day office operations while maintaining accuracy, efficiency, and professionalism.

Why You’ll Love It Here

• Serve your community by helping residents access important County services and information.


• Build valuable skills working with records, technology, customer service, and administrative processes.


• Make accuracy matter by helping ensure County records and information are complete and reliable.


• Be part of a collaborative team that plays an important role in delivering efficient and responsive public service.

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

Required Minimum Qualifications

• Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.


• Have had at least six (6) months of full-time clerical work experience.

Additional Desirable Qualifications

• Coursework, training, and/or experience in office support methods and technology.


• Ability to communicate with the public in a clear, polite, and courteous manner.


• Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.


• Reasonable ability to follow oral and written instructions.


• Reasonable ability to write legibly.


• Reasonable skill and ability in operating a variety of office machines such as photocopiers, computer printers and fax machines.


• Reasonable ability to make routine decisions in accordance with departmental policies and procedures.


• Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.


• Cashiering and cash handling experience.

Essential Job Functions

• Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications. Refers clients and forwards messages to proper parties.


• Responds to inquiries from the public and other customers and stakeholders via phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.


• Confers with County Clerk/Register of Deed supervisors as needed to provide complete responses.


• Analyzes and extracts pertinent information from relevant documents and accurately enters in the information into the County Clerk/Register of Deeds department databases.


• Provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.


• Sorts, opens, and distributes in-coming mail and departmental materials.


• Within the department, additional responsibilities vary by division, including:


• When assigned to Legal Records, supports processing court filings of civil, criminal, and domestic cases for the Oakland County Circuit Court; fulfills record requests; cashiering and cash handling.


• Utilizes current Countywide and/or department specific software to complete assignments.

Essential Mental & Physical Requirements

• Ability to communicate to accurately convey information, using tact and diplomacy.

WORKING CONDITIONS

• Work is performed in a typical office environment.

Union*

• If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.