Office Supervisor - Practice, FT, Days

Prisma Health; Greenville (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Prisma Health in Greenville Memorial Hospital is seeking a supervisor for Patient Registration, Scheduling and Medical Records. You will provide leadership, direct daily operations, and ensure accurate registration and billing procedures, including insurance verification and compliance with hospital policy.

The role oversees staff training, performance management, and coordination across departments to meet departmental goals, while maintaining sound records and timely transcription services.

Qualifications

• Education – High School Diploma or equivalent; Bachelor's degree preferred in Business Administration, Accounting/Finance or related field.
• Experience – Five (5) years clerical experience in a healthcare setting. Two (2) years of lead / coordinator / management experience required, with leadership experience in healthcare billing, scheduling, and/or medical records preferred.

Responsibilities

• Supervise Patient Registration/Scheduling/Medical Records staff and operations.
• Develop standards of performance, evaluate staff, and initiate personnel actions as needed.
• Ensure patient information is obtained for registration and billing, and verify insurance per hospital policy.
• Manage department workflow, scheduling, and budget within parameters.
• Direct medical transcription services and maintain accurate medical records.

Skills

Leadership

Supervision

Staff training

Policy compliance

Communication

Billing knowledge

Medical records knowledge

Education

High School Diploma or equivalent

Bachelor's degree in Business Administration, Accounting/Finance or related field

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides appropriate supervision ensuring efficient admission and accurate, complete registration of outpatients, including obtaining prescribed insurance/financial information. Maintains sound admission, registration, scheduling and medical records procedures. Assists in development and implementation of departmental goals.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
• Provides leadership, management and direction to Patient Registration/Scheduling/ Medical Records personnel.
• Selects, trains/orients assign and supervises department staff (either directly or through subordinates). Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions.
• Develops and manages human resources in accordance with professional standards and the philosophy, policies, procedures of the System. Addresses staff educational needs.
• Ensures that all appropriate/necessary patient information is obtained for registration and billing purposes and that insurance is verified within the guidelines and time frames specified by hospital policy and procedure. Remains abreast of current billing and reimbursement requirements and of new technology which may affect these processes and adapts quickly to such changes.
• Develops and maintains work schedule within budgeted parameters. Establishes priorities, assigns and monitors work, and audits workflow.
• Directs total operations of Medical Records Department. Maintains all medical records in accordance with established standards of accrediting organization and state and federal laws.
• Records and retains statistics for Administration, Medical Staff and groups of Medical Staff members.
• Directs and manages activities of medical transcription service for the practice ensuring prompt turnaround and quality reports.
• Is knowledgeable of the various computerized systems relating to information in order to provide assistance with information needed for patient care, Administration and other legitimate parties.
• Selects, trains/orients assign and supervises department staff (either directly or through subordinates). Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a supervisor job which may have direct supervision of team members which may include hire/termination authority, disciplinary authority, and performance management responsibilities. May have budget input or responsibilities. Job is not considered a member of management staff.

Minimum Requirements

• Education – High School Diploma or equivalent. Bachelor degree in Business Administration, Accounting/Finance or related field of study preferred.
• Experience – Five (5) years clerical experience in a healthcare setting. Two (2) years of lead / coordinator / management experience required, with leadership experience in healthcare billing, scheduling, and/or medical records preferred.

In Lieu Of

• In lieu of the education and experience requirements noted above, a Bachelor's degree and two (2) years at lead/coordinator level in healthcare billing, admissions, scheduling, and/or medical records may be considered.
• For internal Prisma Health candidates: In lieu of five (5) years clerical experience in a healthcare setting a Bachelor's degree plus two (2) years of Prisma Health experience in Management., Finance or Operations may be considered.

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills And Abilities

• Basic computer skills including word processing, spreadsheets, databases and data entry
• Knowledge of office equipment (fax/copier)
• Mathematical skills
• IDX

Work Shift

Day (United States of America)

Location

Greenville Memorial Hospital

Facility

1008 Greenville Memorial Hospital

Department

10267156 Gastroenterology and Liver Center