Office Supervisor - Cutchogue

Summit Health Management; Town of Southold (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life coverage

Disability coverage

Vision coverage

FSA coverages

401k savings plan

Job summary

Summit Health Management is seeking an Office Supervisor to oversee urgent care location operations, ensuring a patient‑centric experience from welcome to discharge.

You will support daily site functions, manage staff, and coordinate scheduling, supplies, and administrative tasks while upholding HIPAA and quality standards at the facility.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in management or related field preferred, will consider relevant management experience in lieu of degree.
• Minimum 1 year of supervising or managing experience is required, or a degree in management.
• Ability to multitask effectively across competing priorities.
• Basic Life Support (BLS) certification required at time of hire.
• Proficient computer skills and familiarity with office software (Microsoft Office).

Responsibilities

• Manage site performance, track patient visits, registration delays, and post-discharge follow-ups.
• Assist Practice Manager in scheduling non-providers and daily operations.
• Order medical, vaccinations, and office supplies for the site.
• Open and close shifts as required and support administrative tasks.
• Build strong communication with providers and staff to enhance practice success.
• Coach and develop staff, handle performance and promotions as needed.
• Ensure HIPAA-compliant handling of patient information.
• Interact with patients and families at discharge, addressing concerns and feedback.

Skills

Exceptional communication

Multitasking

Constructive feedback

Bilingual (on-site)

Interpersonal skills

Education

High School Diploma or GED

Bachelor’s degree preferred (management/related)

Tools

Microsoft Office

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for:

• Managing team members in partnership with Practice Manager
• Supporting a patient‑centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment
• Supporting overall functions of the site, team, and providers with day‑to‑day operations

Site Management

• Managing the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow‑up needs to be conducted after a patient is discharged.
• Assisting the Practice Manager preparing the schedule for non‑providers.
• Ordering all medical supplies, medications, vaccinations, and office supplies for the site.
• Opening and closing the site as required.
• Assisting the Practice Manager in administrative and operational responsibilities.

People Management

• Building strong positive communication with providers and working as a team to enhance the success of the practice.
• Ensuring staff always maintains professionalism, coaching, managing, and developing the staff.
• Managing the team from interviewing, performance, promotion, discipline, etc.
• Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write‑ups and suggestions for improvement.

Business and Patient Management

• Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.
• Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in management, business or other applicable degree preferred (will consider relevant management experience in lieu of degree).
• Minimum 1 year of supervising or managing experience a must OR a degree in management.
• Ability to successfully multitask.
• Good computer skills (knowledge of a PC, Microsoft Office programs).
• Exceptional communication skills.
• Comfortable with delivering constructive feedback and counseling management.
• Bilingual language skills required or preferred based on‑site location.
• Basic Life Support (BLS) certification required at time of hire.

Additional Information

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on‑site. Physical requirements: the job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required.

Pay Range

$22.00 - $25.00 per hour. The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Total Rewards

• Medical coverage
• Dental coverage
• Life coverage
• Disability coverage
• Vision coverage
• FSA coverages
• 401k savings plan

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and do not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.