Office Supervisor - Brighton Beach

Summit Health Management; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

401k plan

FSA

Job summary

VillageMD seeks an Office Supervisor to help manage the administrative, financial, and operational aspects of an urgent care site. You will oversee site performance, scheduling for non-providers, and ensure smooth patient flow from registration through discharge.

Ideal candidates have at least a high school diploma, 1 year of supervisory experience, and strong communication skills. The role requires on-site work, long shifts, and weekend coverage, with bilingual abilities a plus depending on

Qualifications

• High School Diploma or GED required and a bachelor’s degree preferred.
• At least 1 year of supervising or managing experience is required or a degree in management.
• Strong computer skills with Microsoft Office proficiency and good communication abilities.
• Bilingual skills are a plus depending on site location and patient population.
• BLS certification required at time of hire.

Responsibilities

• Oversee site performance and patient flow from registration to discharge.
• Assist Practice Manager with scheduling for non-providers.
• Order supplies, medications, vaccines, and office materials.
• Open/close the site as required and ensure HIPAA compliance.
• Foster effective communication with providers and staff; coach and develop team.
• Conduct staffing interviews and manage performance and discipline as needed.
• Collaborate with HR on staff development plans and employee relations.
• Maintain patient confidentiality and address patient satisfaction concerns.

Skills

Exceptional communication

Multitasking

Bilingual

Office computer skills

Education

High School Diploma or GED

Bachelor’s degree in management or related field

Minimum 1 year supervising or managing experience

BLS certification

Tools

Microsoft Office

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for:

Essential Functions/Responsibilities

• Managing the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.
• Assisting the Practice Manager preparing the schedule for non-providers.
• Ordering all medical supplies, medications, vaccinations, and office supplies for the site.
• Opening and closing the site as required.
• Assisting the Practice Manger in administrative and operational responsibilities.
• Building strong positive communication with providers and working as a team to enhance the success of the practice.
• Ensuring staff always maintains professionalism, coaching, managing, and developing the staff.
• Managing the team from interviewing, performance, promotion, discipline, etc.
• Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.
• Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.
• Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in management, business or other applicable degree preferred (will consider relevant management experience in lieu of degree).
• Minimum 1 year of supervising or managing experience a must OR a degree in management.
• Ability to successfully multitask.
• Good computer skills (knowledge of a PC, Microsoft Office programs).
• Exceptional communication skills.
• Comfortable with delivering constructive feedback and counseling management.
• Bilingual language skills required or preferred based on‑site location.
• BLS certification required at time of hire.

Additional Information

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on‑site.

Physical Requirements

The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required.

Direct Reports

The Supervisor will be responsible for directly managing the site employees.

#INDMgmt

Pay Range: $24.00 - $27.00 per hour. The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in‑person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.