Office Services Supervisor

RRD; New York (NY); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Tuition assistance

Job summary

Williams Lea by RRD is seeking an Office Service Supervisor to lead a day-to-day team, manage client operations, and ensure accurate timekeeping and process compliance. The role focuses on service excellence, labor utilization, and developing staff within a fast-paced environment.

The position requires a Bachelor's degree or equivalent, 3+ years in customer service/office support, and proficiency with MS Office.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ proven experience in a customer service environment, legal or financial services industries preferred.
• 3+ years’ experience in office support including administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate Microsoft Office Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Prior experience managing vendors preferred.
• Basic P&L understanding a plus.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships.
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through the effective utilization of labor and resources.
• Immediately resolve any operational problems or issues.
• Produce required reports on schedule.
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Train new employees on policies and procedures.
• Address performance issues among team members.
• Work with manager to create development plans and challenging assignments for team members.
• Escalate to manager client or team concerns to proactively resolve issues.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Other duties as assigned.

Skills

Customer service

Office support

Facilities coordination

Reprographics

Mailroom

Vendor management

P&L awareness

Microsoft Office

Communication

Time management

Education

Bachelor’s degree or equivalent experience

Tools

Reprographics equipment

Timekeeping systems

Job description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly

Job Description

The Office Service Supervisor is an independent leader, helping manage the day-to-day people, operations and client.

1st Shift

Job duties

• Ensure team provides outstanding service to client, while building strong customer relationships
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• Create an environment conducive to service expansions and new business opportunities
• Maximize profitability through the effective utilization of labor and resources
• Immediately resolve any operational problems or issues
• Produce required reports on schedule
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• Train new employees on policies and procedures
• Address performance issues among team members
• Work with manager to create development plans and challenging assignments for team members
• Escalate to manager client or team concerns to proactively resolve issues
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Other duties as assigned

Qualifications

• Bachelor’s degree or equivalent experience
• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
• 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $52,500-76,500. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.