Office Services Lead - Clerical & Reception

State of Maryland; Maryland; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The State of Maryland seeks an Office Services Clerk Lead in the Baltimore City Department of Social Services to support the Family Investment Administration. The role focuses on intake processing, application screening, redeterminations, and ensuring efficient service delivery in a busy environment.

Ideal candidates will have a high school diploma or GED, two years of clerical experience, and proficiency with Google Workspace and Microsoft Office.

Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Two years of experience performing clerical duties.
• Notes: Substitutions include 30 college credit hours per year of experience, six months clerical training, or military service substitutions.

Responsibilities

• Maintain and monitor the flow of customers for the intake process of applications. Screen and upload new applications and initiate redeterminations on receipt; run clearances using automated systems to verify information.
• Provide customer service to internal and external customers.
• Ensure the receptionist desk has coverage daily and monitor the AIR for delays; provide backup IT/logon support.

Skills

Google Workspace

Microsoft Office

Customer service

Clerical experience

Education

High School Diploma or GED

Tools

BEACON

MMIS

SVES

SAVE

The Work#

CARES

my DHR

Job description

The State of Maryland seeks an Office Services Clerk Lead in the Baltimore City Department of Social Services to support the Family Investment Administration. The role focuses on intake processing, application screening, redeterminations, and ensuring efficient service delivery in a busy environment.

Ideal candidates will have a high school diploma or GED, two years of clerical experience, and proficiency with Google Workspace and Microsoft Office.