Office Services Clerk

Jobtailor; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Jobtailor in New York City seeks a dependable Mailroom & Office Services Associate to support operating departments with mail handling, deliveries, and admin tasks. You will manage postage, shipping, inventory, and equipment, ensuring efficient and cost-effective processes for a fast-paced environment.

You will maintain mailroom operations, coordinate deliveries, and assist with occasional office maintenance.

Qualifications

• 2-3 years in mailroom, facilities, office services, or administrative support
• Experience operating mailroom and shipping equipment (postage machines, copiers, printers)
• Proficient with Microsoft Office (Excel, Word, Outlook)
• Excellent organizational, communication, and interpersonal skills
• Ability to work independently, take initiative, and improve processes
• Ability to collaborate cross-functionally and provide responsive service
• Valid driver's license with clean driving record and ability to operate company vehicle
• Familiarity with NYC tourism/hospitality landscape is a plus

Responsibilities

• Provide mailroom, delivery and administrative services for NYC Tourism + Conventions departments
• Prepare and package internal deliveries and manage inventory efficiently
• Maintain mailroom and office equipment and implement improvements
• Handle mail and supply orders/deliveries
• Operate and troubleshoot mailroom equipment and printing devices
• Coordinate monthly mailing, business card exchanges, and bulk shipments
• Train staff on equipment use and ensure timely pickup/delivery of boxes
• Maintain organization and cleanliness of mailroom and storage areas
• Move and reposition office furniture as needed
• Operate company vehicle for deliveries within the city

Skills

Mailroom operations

MS Office (Excel/Word/Outlook)

Organizational skills

Communication & interpersonal

Independent work & initiative

Cross-functional collaboration

Valid driver's license

Education

High school diploma or equivalent

Tools

Postage machines

FedEx/UPS terminal

Printer/Copier equipment

Job description

• Supports the operating departments of New York City Tourism + Conventions by providing mailroom, delivery and administrative services in the most efficient, cost-effective means possible.
• Prepares and packages internal deliveries, mail handling and inventory in the most efficient, cost-effective manner possible.
• Responsible for the maintenance of the mailroom and office equipment and initiates improvements when possible.
• Mail and supply orders/deliveries.
• Technical expert of all mailroom processing (postage machine, FedEx / UPS terminal, sorter, folder, scorer, cutter etc.) and printing (HP and Cannon printers and copiers and plate maker).
• Coordinates mailroom projects: monthly mailing, business card exchange, any last‑minute project, processing bulk shipping and mailings, generation of labels/envelopes, folding, stuffing and mailing in a timely manner.
• Train and troubleshoot equipment to meet business needs to provide staff with pickup and delivery of boxes/packages as needed.
• Oversee the operation of the office soda machine.
• Ensure a clean, orderly, safe and secure environment within the mailroom.
• Oversee the organization and orderly maintenance of all storage and staging areas.
• Perform preventive maintenance on equipment and make simple repairs.
• Perform minor office maintenance and moving of office furniture, as required.
• Operate and ensure proper maintenance of the Company vehicle, required to make deliveries and pick‑up items at banks or other locations throughout the city.

Requirements

• Minimum of 2-3 years of experience in a mailroom, facilities, office services, or administrative support role.
• Experience operating mailroom and shipping equipment, including postage machines, copiers, printers, and shipping software (FedEx, UPS, USPS).
• Experience with Microsoft Office applications, including Excel, Word, and Outlook.
• Excellent organizational, communication, and interpersonal skills with the ability to manage multiple priorities effectively.
• Ability to work independently, exercise sound judgment, and take initiative to improve processes and efficiencies.
• Ability to collaborate cross‑functionally and provide responsive service to staff and stakeholders.
• Valid driver's license with a clean driving record and the ability to operate a company vehicle.
• Ability to safely operate mailroom equipment and lift up to 20-30 pounds.
• Familiarity with New York City's tourism and hospitality landscape is a plus.