Office Services Associate

RRD Company; Chicago (IL); Presencial; USD 25 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Tuition assistance

Employee discounts

Resumo da oferta

RRD is hiring an Office Services Associate in Chicago to support back-office services, including reprographics, mail and related duties. You will handle job tickets, logs, and daily workflows while delivering high-quality service to internal teams and clients.

You should be capable of lifting up to 50 lbs, meeting deadlines and maintaining confidentiality, with strong communication and teamwork in a fast-paced environment.

Qualificações

• 1+ year office services experience preferred in legal, banking or large corporate environment.
• Skilled with mail, phone, email, digital reprographics and mail equipment.
• Strong customer service to create and maintain client relationships.
• Excellent written and verbal communication with professional etiquette.
• Detail oriented with good organizational skills.
• Able to meet deadlines and complete projects timely.
• Able to handle sensitive and confidential documents.
• Able to work independently and in a team.

Responsabilidades

• Utilize logs for all office services work.
• Ensure job tickets are filled out before starting.
• Perform reprographics, mail and intake tasks per procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on issues or deadlines.
• Meet contracted deadlines for all work.
• Troubleshoot basic equipment problems.
• Load machines with paper, toner and supplies.
• Answer telephone, emails, and place service requests.
• Interact with clients in person, by phone or electronically.
• Adhere to Williams Lea policies and client site rules.
• Use equipment and supplies cost-effectively.

Conhecimentos

Customer service

Written communication

Verbal communication

Attention to detail

Deadline driven

Teamwork

Problem solving

Independent decision making

Confidential information handling

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

• Compensation: USD 17.88 - USD 24.28 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Position summary

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job duties

(* denotes an “essential function”)

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

Job qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with a positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $17.88-24.28 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

#LI-onsite

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.