Office Services Associate

RRD Company; Boston, Northern (MA, KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

401(k) with company match

Life insurance

Job summary

Williams Lea by RRD in Boston is seeking an Office Services Associate to support daily back office operations, including reprographics and mail services in both physical and digital environments.

The role extends to hospitality, facilities, audio/visual and reception support, with a Monday–Friday 9:00am–6:00pm schedule. The position emphasizes meeting deadlines, quality assurance, client communication, and handling confidential documents with discretion.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Provide daily back office services including reprographics and mail.
• Support hospitality, facilities, audio/visual and reception as needed.
• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Run jobs in proper order and meet deadlines.
• Troubleshoot basic equipment problems.
• Interact with clients in person, over the phone or electronically.

Skills

Customer service

Communication

Teamwork

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Digital reprographics

Job description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly.

Job Description

Schedule: Monday - Friday, 9:00am - 6:00pm

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs for all office services work.


• *Ensure that job tickets are properly filled out before beginning work.


• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.


• *Follow procedures to run jobs in proper order.


• *Communicate with supervisor or client on job or deadline issues.


• *Meet contracted deadlines for accepting, completing, and delivering all work.


• *Troubleshoot basic equipment problems.


• Be able to lift up to 50 lbs. on a regular basis.


• Prioritize workflow.


• Performs Quality Assurance on own and work of others.


• Load machines with various paper, toner, supplies.


• Answer telephone, emails, and place service calls when needed.


• Interact with clients in person, over the phone or electronically.


• Adhere to Williams Lea policies in addition to client site policies.


• Use equipment and supplies in a cost‑efficient manner.

Qualifications

• High school diploma or equivalent.


• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.


• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.


• Familiar with general back office procedures to meet and maintain client satisfaction.


• Proven customer service skills are required in order to create, maintain and enhance customer relationships.


• Good written and verbal communication skills, including professional telephone and email etiquette.


• Attention to detail with good organizational skills.


• Must be able to meet deadlines and complete all projects in a timely manner.


• Ability to handle sensitive and/or confidential documents and information.


• Able to make independent decisions that conform to business needs and policy.


• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.


• Must work well in a team environment.


• Must be able to interact effectively with multi‑functional and diverse backgrounds.


• Ability to work in a fast‑paced environment.


• Must be self‑motivated with positive can‑do attitude.

Additional Information

The range of pay for this role at the noted RRD location is $19.13-26.44 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.