Office Professional (Citronelle)

AltaPointe Health; Citronelle (AL); On-site; USD 32,000 - 44,000; Full time

Job summary

AltaPointe Health in Citronelle, AL seeks a courteous front desk administrator to greet patients, verify appointments, and guide visitors. You will manage admissions and intake, populate EHR fields, verify insurance details, and assist with billing and payments.

The role requires strong multitasking, communication, and basic clerical skills, with a preference for prior medical front desk experience. This on-site position supports AltaPointe/Accordia operations and patient services.

Qualifications

• High school diploma or equivalent.
• Ability to multi-task and communicate effectively.
• Basic clerical skills and proficiency with standard office equipment.
• Previous medical front desk experience preferred.

Responsibilities

• Greets consumers in a professional and welcoming manner.
• Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
• Direct consumer to appropriate waiting area. Periodically monitor the waiting area to ensure consumers are called to his/her appointment.
• Completes admission process for new consumers.
• Direct consumer to complete the general intake forms and obtain appropriate insurance information.
• Accurately populate all fields as related to the admission process in the EHR system.
• Ensure that patient insurance information is correctly in the EHR system.
• Research self-pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc).
• Responsible for consumer payments.
• Collects consumer “out-of-pocket” costs (co-pays, deductibles, co-insurance) and prepares receipts.
• Prepares and makes deposits, if needed.
• Assists with Financial Assistance/Sliding Fee Discount Program applications.
• Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed.
• Communicate with consumers regarding proof of income requirements.
• Scheduling Calendar tasks: schedules return appointments, reschedules and cancels as needed, and enters unscheduled appointments.
• Enters unscheduled appointment into scheduling system (manual) and notify the clinician of arrival.
• Answers telephone in a professional and welcoming manner.
• Receives consumer requests for appointment/information and changes and directs callers to the appropriate person.
• Protects and maintains the confidentiality of all records and patient information.
• Ensurance all releases are completed accurately and scanned into Avatar via POS scanning.
• Assists with and coordinates with all organization personnel involved with release of protected health information.
• Performs quality assurance processes and administrative review audits.
• Completes assigned tasks in a timely manner and treats consumers with dignity and respect.
• Performs relief for other staff members and supports other AltaPointe/Accordia employees.

Skills

Customer service

Clerical skills

Medical terminology

Multitasking

Verbal communication

Office equipment

Education

High school diploma

Tools

Avatar

Scheduling system

EHR system

Job description

Responsibilities

Primary Job Functions:

Greets consumers in a professional and welcoming manner

• Ensures consumers sign in via the paper signature log upon his/her arrival at the clinic
• Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
• Direct consumer to appropriate waiting area. Periodically monitor the waiting area to ensure consumers are called to his/her appointment

Completes admission process for new consumers

• Direct consumer to complete the general intake forms and obtain appropriate insurance information
• Accurately populate all fields as related to the admission process in EHR system
• Ensure that patient insurance information is correctly in EHR system
• Research self- pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc)

Responsible for consumer payments

• Collects consumer “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receipts
• Prepares and makes deposits, if needed

Assists with Financial Assistance/Sliding Fee Discount Program applications

• Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed
• Communicate with consumers regarding proof of income requirements.

Scheduling Calendar

• Schedules return appointments for consumers accurately and gives consumer an appointment card with next scheduled appointment and initials.
• Re-schedules, and cancel appointments as necessary and communicates these changes to consumers.
• Schedule consumer appointments with outside agencies as requested
• Enters unscheduled appointment into scheduling system (manual) and notifiy the appropriate clinician of consumer’s arrival

Answers telephone in a professional and welcoming manner.

• Receives consumer requests for appointment/information and changes
• Direct callers to the appropriate person in a timely manner

Protects and maintains the confidentiality of all records and patient information

• Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning.
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements

Other Responsibilities

• Perform quality assurance process as necessary.
• Completes administrative review audits as necessary.
• Passing out prescriptions from the doctor/CRNP/PA to the consumer.
• Perform relief for other staff members.
• Makes copies, faxes documents and performs other related clerical duties as needed.

Supervision and consultation

• Seeks supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance skills

Courteous and respectful towards consumers, visitors and co-workers

• Treats consumers with care, dignity and compassion
• Respects consumers’ privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the consumers’ needs, expectations and individual differences
• Is gentle and calm with consumers, families and others as appropriate

Administrative and other related duties as assigned

• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe/Accordia committees as requested
• Completes assigned tasks in a timely manner
• Treats consumers with dignity and respect
• Works in a cooperative manner with other AltaPointe/Accordia employees
• Follows AltaPointe/Accordia policies and procedures

Physical Requirements of the Job:

• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork
• Lifting up to 10 pounds.
• Carrying up to 10 pounds to transport small quantity of charts various distances in facility.
• Fine manipulation/dexterity for data entry, writing and handling paperwork.
• Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
• Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to, but limited to 1 hour.
• Forward reaching, reaching out to front, and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.
• Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.
• Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).
• Carrying up to 15 pounds various distances.
• Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
• Strong grasp/pinch grip needed to use keys in doors and to handle medical records.
• Fine manipulation/dexterity to use computer, write and handle medical records paperwork.
• Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
• Must have visual acuity in at least one eye and manual dexterity.

Qualifications

High School graduate or the equivalent. Must have the ability to multi-task, possess good communication skills and work well in a fast-paced office. Knowledge of the following must be demonstrated:

• Exceptional customer service.
• Basic clerical skills.
• Use of standard office equipment including computers, copy and fax machines.
• Basic medical terminology.
• Previous medical/health front desk experience preferred.