Office Professional 2 – Event Services

Washtenaw ISD; Ann Arbor (MI); Presencial; USD 41.000 - 50.000; Jornada completa

Descripción de la vacante

Washtenaw Intermediate School District seeks an Office Professional 2 to serve as a front-facing representative, greeting patrons and handling inquiries with warmth and professionalism. You will provide reception duties, route calls, manage visitor flow, and support events and facilities operations as needed, ensuring accurate scheduling and information delivery.

The role emphasizes equity, strong communication, and dependable attendance in a dynamic public-office environment associated with

Formación

• High school diploma or GED required.
• Associates Degree preferred.
• Demonstrated proficiency with a personal computer.
• Ability to manage multiple tasks.

Responsabilidades

• Greet and assist patrons and visitors, provide information and directions.
• Answer incoming calls and route to proper destinations.
• Maintain visitor management and front desk operations with professionalism.
• Support Events Services and Facilities & Operations as needed.
• Prepare and maintain room setups, schedules and conference room resources.

Conocimientos

Customer service

Interpersonal skills

Multitasking

Phone etiquette

Educación

High school diploma or GED

Associates degree preferred

Herramientas

Personal computer

Descripción del empleo

The WISD's Mission

is to educate, serve, and advocate with students, families, schools and the community. We disrupt racial inequities, build just educational systems, and expand access for all learners. We value human potential while striving to support current and future generations of Washtenaw County to enrich as many lives as we possibly can.

The WISD’s Vision

is to be a leader in empowering, facilitating, and delivering high-quality, boundary-spanning, educational system that educates all children through an equitable, inclusive, and holistic approach.

SUMMARY

The Office Professional 2 position is a key “front-facing” customer service and public relations position for the Washtenaw Intermediate School District; the position requires excellent interpersonal, verbal and customer service skills, reliability, flexibility, positivity, and the ability to use good sound judgment. It is often fast paced with multiple demands, including receptionist services, occurring simultaneously. The OP2 will warmly and enthusiastically greet, assist, and provide direction and information to clients, visitors and other guests of the organization via telephone and in-person.

In addition to daily support to Events Services, the position supports Facilities & Operations by providing support to out-center programs, as needed; routing calls, monitoring availability of appropriate responders to emergencies, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates a strong commitment to equity, social justice, and inclusion in all practices and position responsibilities
• Demonstrates the ability to examine how his/her/their position (directly or indirectly) impacts educational inequities in student achievement outcomes.
• Engages in reflection and ongoing learning and development on critical concepts and terms identified in the Washtenaw ISD Educational Equity Policy including concepts such as cultural proficiency, racial equity, and systemic and structural inequities.
• Warmly and enthusiastically greets patrons/visitors and answers questions.
• Excellent interpersonal and customer service skills.
• Answers incoming calls and routes them to the proper destination.
• Assists patrons with customer service needs.
• Visitor management of patrons in the building including informing staff of visitors arrival and escorting visitor to the proper destination.
• Maintains lost and found area.
• Manages all voice mail messages from the general voice mailbox.
• Files documents.
• Demonstrates proficiency in word processing and data entry, with strong attention to proper grammar, spelling, and punctuation.
• Handles mailings and sends out directories and other materials as requested.
• Updates and maintains the label database.
• Posts schedule of meetings using appropriate software.
• Fills out room request slips as needed.
• Distributes facility use forms to outside groups as requested.
• Compiles meeting schedule and enters schedule into computer for the weekly communication list by noon every Thursday and distributes agency wide.
• Prepares coffee slips and prepares/confirms conference room set-ups, updating as necessary.
• Helps patrons utilizing conference room space with video monitors, OWLS,, microphones, chart paper, supplies, and video projector.
• Assists with package sending, receiving and tracking.
• Acts as a back-up when the Event Services Office Professional 3 is out or at lunch.
• Assists the department(s) in the preparation and maintenance of reports, compiles and organizes information as requested..
• Maintains all records in compliance with state and federal guidelines and District policies.
• Schedules and seamlessly coordinates appointments and meetings while managing competing priorities
• Coordinates and assists with special events; assures adherence to legal requirements and Board policies
• Compiles and organizes information for the department.
• Types from notes, rough draft or verbal instructions, a variety of written materials including correspondence, bulletins, memoranda, calendars, requisitions, records, and reports.
• Operates a variety of business and office machines including: a calculator, computer, copier, and communication equipment.
• Represents the District in a professional manner in interactions with all patrons (e.g., parents, community, staff, students, etc.).
• Maintains regular, predictable attendance.
• Other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

• High school diploma or GED Required
• Associates Degree preferred.
• Demonstrated proficiency in the use of a personal computer (PC)
• Demonstrated ability to manage multiple tasks.

CERTIFICATES, LICENSES, REGISTRATIONS

• N/A

LANGUAGE SKILLS

• Demonstrates ability to take the initiative, work well with others as a collaborative team member, and exhibit good communication skills both written and verbal.
• Excellent phone etiquette and knowledge of phone systems.

INTERPERSONAL SKILLS

• Friendly, outgoing, engaging, empathetic and warm personality.
• Conducts behavior to demonstrate collegiality and professionalism.
• Interest in being part of a learning organization and committed to helping students with improvement and instructional issues desired.
• Possess excellent customer service and communication skills with a client-centered focus.
• Exhibits an elevated level of professionalism with the ability to maintain a flexible/positive attitude.
• Demonstrates ability to build rapport with others and to serve diverse publics.
• Demonstrates ability to establish and maintain effective working relationships with staff.
• Excellent customer service skills, knowledge of staff and knowledge of the school building layout.
• Demonstrates ability to take the initiative, work well with others as a collaborative team member and exhibit good communication skills.
• Resistance to stressful situations.
• Coachability: Demonstrates a willingness to receive direction, accept constructive criticism, and apply feedback to improve performance.
• Growth Mindset: Embraces opportunities to learn, welcomes constructive feedback, and views guidance as a pathway to personal and professional development.
• Adaptability: Remains open to new perspectives, direction, and suggestions while adjusting approaches to achieve better outcomes.
• Receptiveness: Listens openly to feedback, values different viewpoints, and demonstrates a willingness to make adjustments when necessary.
• Self-Awareness: Recognizes opportunities for improvement and takes ownership of professional growth.

TECHNICAL SKILLS

• Demonstrated proficiency in the use of personal computer (PC) in a networed environment to utilize the Internet and other electronic communications mechanisms such as email conferencing, and other communication tools.
• Demonstrated proficiency in the use of Microsoft Office Suite or related software is required.
• Experience with publishing tools such as Canva, Microsoft Publisher or Adobe desired.
• Experience with financial and/or purchasing electronic applications.
• Demonstrates ability to print, copy, organize and collate materials.

MATHEMATICAL SKILLS

• Demonstrates ability to do math functions using calculator and/or MS Excel.
• Demonstrates ability to compute rate, ratio, and percent and to draw and interpret bar graphs using MS Excel.
• Demonstrates ability to maintain program budgets.

REASONING ABILITY

• Demonstrates ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge and demonstrated proficiency in organizational problem-solving.
• Demonstrates ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Exhibits a high level of professionalism with the ability to handle confidential information, use good judgment, plan and handle complex projects, and maintain a flexible attitude.
• Demonstrates ability to work under pressure and meet deadlines in a timely manner.
• Talent and interest in performing multiple tasks and ability to see through to a successful conclusion.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be willing to work a flexible schedule that may include morning, afternoon or evening hours.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may experience prolonged periods of sitting at a desk and/or be regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Ability to lift and/or move up to 50 pounds.

ENVIROMENTAL ADAPTABILITY

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is quiet to loud depending upon the activity in the particular part of the day. Occasionally the employee may be required to be outdoors for a short period of time, and therefore subject to varying weather conditions, for purposes of accomplishing the essential functions of this job.

FUNCTIONS OF POSITION DESCRIPTION:

This position description has been prepared to define the general duties of the position, provide examples of work and to detail the required knowledge, skills and ability as well as the acceptable experience and training for the position. The description is not intended to limit or modify the right of any principal/supervisor to assign, direct and control the duties of employees under supervision. The WISD retains and reserves any and all rights to change, modify, amend, add to or delete from any portion of this description in its sole judgment.

This position description is not a contract for employment.

The WISD is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

TERMS

Salary and other employment conditions to be established by the Board of Education as reflected in the Non-Affiliated Staff Manual. Starting salary ranging (dependent upon experience) $40,712 - $50,047.

Washtenaw Intermediate School District is a drug-free workplace

It is the policy and commitment of the Washtenaw Intermediate School District not to discriminate on the basis of race, sex, age, color, national origin, religion or handicap in its educational programs, activities, admissions, or employment policies in accordance with Title IX of the 1972 Educational Amendments, executive order 11246 as amended, Section 504 of the Rehabilitation Act of 1973 and all other pertinent state and federal regulations.