Office Manager - Primary Care Braddock - Full Time

Highmark Health; Braddock (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Allegheny Health Network in the United States seeks an experienced operations manager to oversee the day-to-day functions of one or two physician offices or an ambulatory surgery center. You will lead front- and back-office activities, supervise staff, and help ensure financial performance.

Responsibilities include monitoring revenue cycle metrics, addressing patient satisfaction issues, and collaborating with physicians and leadership to meet organizational goals while ensuring HIPAA compliance

Qualifications

• Associate's Degree or equivalent required.
• 1–3 years' experience in a practice/healthcare setting.
• CPPM certification preferred.

Responsibilities

• Oversee day-to-day operations of physician offices/ambulatory center.
• Supervise staff, interview, hire, train, and evaluate performance.
• Monitor financial and revenue cycle metrics and resource allocation.
• Address patient satisfaction issues and resolve complaints.
• Ensure compliance with regulatory requirements and company policies.
• Collaborate with physicians and leadership to meet goals.

Skills

Staff supervision

Operations management

Healthcare experience

Education

Associate's Degree

CPPM certification (preferred)

Job description

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

This job manages the daily operations of one or two physician offices or single ambulatory surgery center.

ESSENTIAL RESPONSIBILITIES:

• Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center. (20%)
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations. (20%)
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited. (20%)
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints. (10%)
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies. (10%)
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals. (10%)
• Ensures compliance with all regulatory requirements. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

• Associate's Degree or equivalent combination of education and/or experience.
• 1-3 years' experience in a practice/healthcare setting or equivalent combination of education and experience.

Preferred

• Certified Physician Practice Manager (CPPM)

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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