Office Manager - Primary Care Braddock - Full Time

Highmark Health; Bessemer (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Allegheny Health Network in Pittsburgh, PA, seeks a capable practice administrator to manage the daily operations of one or two physician offices or an ambulatory surgery center. This role ensures smooth front and back office functions and oversees staff performance.

You will monitor financial and revenue cycle metrics, drive patient satisfaction improvements, ensure regulatory compliance, and collaborate with physicians and leadership to achieve organizational goals and quality outcomes.

Qualifications

• Minimum Associate's Degree or equivalent combination of education and/or experience.
• 1-3 years’ experience in a practice/healthcare setting or equivalent combination of education and experience.
• Preferred CPPM certification.

Responsibilities

• Manages day-to-day operations of the physician practice or ambulatory surgery center.
• Supervises staff, hires, trains, conducts performance evaluations and disciplinary actions.
• Monitors financial and revenue cycle metrics, including budget, patient volumes and reconciliations.
• Monitors patient satisfaction reports and addresses variances.
• Ensures quality and performance improvement by tracking metrics and addressing deficiencies.
• Collaborates with physicians and leadership to achieve organization goals.
• Ensures compliance with regulatory requirements.
• Performs other duties as assigned.

Education

Associate's Degree or equivalent combination of education/experience

Job description

Company : Allegheny Health Network

Job Description

GENERAL OVERVIEW: This job manages the daily operations of one or two physician offices or single ambulatory surgery center.

ESSENTIAL RESPONSIBILITIES

• Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center. (20%)
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations. (20%)
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited. (20%)
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints. (10%)
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies. (10%)
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals. (10%)
• Ensures compliance with all regulatory requirements. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS

Minimum Associate's Degree or equivalent combination of education and/or experience. 1-3 years’ experience in a practice/healthcare setting or equivalent combination of education and experience. Preferred Certified Physician Practice Manager (CPPM)

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.