Office Manager - Optical Experience Required

EyeCare Associates, Inc.; Hoover (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits

401k match

PTO & holidays

Maternity leave

Certification reimbursement

Base pay

Employee discounts

Job summary

EyeCare Associates, Inc. in Hoover, AL seeks an Office Manager to lead a location, drive Total Patient Experience, and maximize patient care and retail sales.

You will manage daily operations, staff development, scheduling, inventory, and safety compliance while collaborating with doctors and staff to improve revenue and EBITDA.

A valid State Optician license is preferred where required; ABO/NCLE/LDO certifications are a bonus.

Qualifications

• Experience managing a team and achieving sales goals.
• Industry familiarity with eye care or medical retail is a plus.
• Background check must clear per state requirements.
• Proof of identity and right to work in the United States.

Responsibilities

• Direct and drive sales and profitability of the office through Total Patient Experience (TPE).
• Develop relationships with doctors and serve as liaison between doctor and office team.
• Recruit, train, coach, and develop office staff including KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the team.
• Exercise judgment to achieve revenue growth and EBITDA.
• Motivate staff and communicate changes positively and clearly.
• Maintain facility to corporate standards including safety, HIPAA and OSHA compliance.
• Monitor cash handling policies and submit financial documents accurately on schedule.
• Execute day-to-day operations: scheduling, meetings, reporting, inventory, and supplies.

Skills

Management

Industry experience

KPI coaching

Education

High school diploma

ABO/NCLE/LDO preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

PERKS

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Eyecare Certification Reimbursement
• Competitive Base Pay
• Employee Discounts

SUMMARY

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

QUALIFICATIONS

• Industry related experience will be beneficial
• Management experience required
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required

LICENSES AND CREDENTIALS

• ABO, NCLE and/or LDO could be preferred

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

LOCATION

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities at any time.