Office Manager - Edinboro Medical Center - FT

highmarkhealth; Edinboro (Erie County); On-site; USD 55,000 - 85,000; Full time

Job summary

Highmark Health in the United States seeks a Manager to oversee daily operations of one or two physician offices or a single ambulatory surgery center, coordinating front and back office activities and ensuring smooth patient flow.

You will supervise staff, manage finances and the revenue cycle, monitor patient satisfaction, drive quality and performance improvements, and ensure adherence to HIPAA, privacy policies, and regulatory requirements.

Qualifications

• Associate's Degree or equivalent combination of education and/or experience.
• CPPM certification preferred.

Responsibilities

• Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center.
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations.
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals.
• Ensures compliance with all regulatory requirements.
• Performs other duties as assigned or required.

Education

Associate's Degree or equivalent combination of education and/or experience

Job description

GENERAL OVERVIEW

This job manages the daily operations of one or two physician offices or single ambulatory surgery center.

ESSENTIAL RESPONSIBILITIES

• Manages the day to day operations of the physician practice, including front and back office functions, or ambulatory surgery center.
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations.
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited.
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints.
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies.
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice/ambulatory surgery center goals.
• Ensures compliance with all regulatory requirements.
• Performs other duties as assigned or required.

QUALIFICATIONS

Minimum

• Associate's Degree or equivalent combination of education and/or experience.
• 1-3 years' experience in a practice/healthcare setting or equivalent combination of education and experience.

Preferred

• Certified Physician Practice Manager (CPPM)

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice