Office Manager

eyecarecenter, OD, PA; North Wilkesboro (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

EyeCare Partners seeks an Office Manager to lead a busy ophthalmic/optometry office, maximizing patient experience and retail revenue while supporting medical needs. The role manages daily operations, staff, inventory, and safety compliance in a standard clinical setting.

Responsibilities include KPI coaching, performance reviews, doctor liaison, and ensuring HIPAA/OSHA standards. Proficiency in MS Office and strong leadership are required, with ABO/NCLE/LDO preferred where applicable.

Qualifications

• Industry related experience will be beneficial.
• Management experience required
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and drive overall sales and profitability of an office through Total Patient Experience.
• Develop and maintain relationships with doctors and staff at the office location.
• Human Resource management: recruitment, training, coaching, and KPI scorecard performance.
• Conduct performance reviews and compensation evaluations for the office team.
• Use tools to achieve revenue and EBITDA growth.
• Motivate team and communicate changes in a supportive way.
• Maintain facility to corporate standards including safety and HIPAA/OSHA requirements.
• Monitor cash handling policies and submit required financial documents on schedule.
• Oversee day-to-day operations: scheduling, meetings, reporting, inventory, orders, training.

Skills

Management experience

Industry experience

Education

HSD or GED

ABO

NCLE

LDO

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

SUMMARY

An

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician's License for states where required by the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

QUALIFICATIONS

• Industry related experience will be beneficial.
• Mangement experience required
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

EDUCATION AND/OR EXPERIENCE

• HSD or GED
• ABO, NCLE, LDO could be preferred

LICENSES AND CREDENTIALS

• None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

LOCATION

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity -including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.