Office Manager

Wiels; Fall River (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Office Manager to provide essential administrative support to their CP program. This role involves maintaining efficient office procedures, offering clerical support, and ensuring effective communication among staff and stakeholders. The ideal candidate will possess strong organizational skills and proficiency in Microsoft Office Suite, enabling them to manage data and coordinate meetings effectively. Join a collaborative team where your contributions will enhance the program's operations and support a diverse community.

Qualifications

• 1-2 years of administrative experience required.
• Ability to serve culturally diverse populations preferred.

Responsibilities

• Provide overall administrative support to the CP program.
• Maintain efficient office procedures and clerical support.
• Coordinate appointments and staff meetings as needed.

Skills

Verbal Communication

Written Communication

Customer Relations

Organizational Skills

Microsoft Office Suite

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Office Manager will provide overall administrative support to the CP program and is responsible for maintaining efficient and accurate office procedures, providing clerical support to program staff, keeping meeting minutes, and maintaining administrative records.

1. Perform word processing/typing for program staff, including letters, memos, and meeting minutes.
2. Answer incoming internal and external phone calls and direct them to the appropriate staff.
3. Perform data processing tasks for program record keeping.
4. Assist with the flow of Enrollee assignments as directed.
5. Answer and direct phone calls professionally and helpfully.
6. Purchase and maintain office supplies for the program.
7. Coordinate appointments, staff meetings, and professional meetings as needed, serving as the point of contact for meeting communications.
8. Work with program directors/managers and staff on logistics for events.
9. Maintain effective communication with staff, Enrollees, Care Team members, and other stakeholders, promoting strong relationships and excellent customer service.
10. Complete required trainings and professional development activities.
11. Prepare reports, analyze information, and create presentations.
12. Attend supervision and staff meetings actively.
13. Participate in professional development activities and maintain necessary certifications.
14. Adhere strictly to HIPAA & 42 CFR regulations, maintaining confidentiality of Enrollee information.
15. Ensure all individuals are treated with dignity and respect per SSTAR’s Human Rights Policy.
16. Manage petty cash with oversight from the Program Director and collaboration with Finance.
17. Maintain office conditions and report needed repairs or cleaning.
18. Keep records of incentive programs and review them monthly with the Program Director.
19. Perform duties according to the agency’s policies and procedures.
20. Serve on agency committees as required.
21. Take minutes as requested.
22. Perform other duties as assigned.

Experience and Skills:

• High School Diploma or GED and 1-2 years of administrative experience.
• Ability to perform essential duties satisfactorily.
• Understanding and competence in serving culturally diverse populations preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal, follow-through, and customer relations skills.
• Proficiency in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
• Ability to learn new systems, work with data, and use mobile technologies.
• Knowledge of office procedures and equipment.
• Exceptional organizational skills and ability to multitask in a busy environment.
• Ability to read and communicate effectively in English.