Office Manager

Groundworks; Brandon (SD); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Employee Ownership Program

Annual Summits

Tuition Reimbursement

2 weeks PTO

6 paid holidays

Company cell phone, vehicle & fuelCard

Job summary

Groundworks is seeking an Office Manager to oversee daily branch operations in Brandon, SD. You will lead administrative functions, support customer service, and partner with accounting and HR on onboarding, pay and timekeeping.

This role demands reliability and a focus on building strong customer relationships. You will manage office staff, monitor branch health, and contribute to cost tracking, permitting, and scheduling.

Qualifications

• 2-4 years of management experience with direct customer service.
• Experience in construction or home services is a plus.
• Strong organizational and communication skills.

Responsibilities

• Serve as customer advocate and ensure branch teams engage with customers.
• Support operations with job costing, scheduling and permitting.
• Coordinate with Accounting and HR on onboarding, pay and timekeeping.
• Manage office administrative staff and daily tasks.
• Report progress and branch health to Operational Leaders.
• Maintain high customer service standards and resolve issues promptly.
• Punctually report to work as scheduled.

Skills

People management

Customer service

Scheduling

Onboarding

Timekeeping

Education

Technical degree preferred

Job description

Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title—they want ownership, influence, and the opportunity to build something that lasts.As a leader at Groundworks, you’ll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively—and through our employee ownership program, your impact is tied to shared, long‑term success. If you’re motivated by accountability, development, and leading high‑performing teams, Groundworks offers a platform to grow your career and your influence.The Office Manager is the backbone and a key player to daily branch operations. The Office Manager leads all administrative functions in compliance with all local, state and company standards and supports the businesses development and customer service functions.Duties and ResponsibilitiesServes as customer advocate and ensures that each branch department is fully engaged and connected with our customersSupports the operation with job costing, scheduling and permittingCommunicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeepingManages various office administrative staffReports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and healthHelps maintain customer service through resolutionIt is an essential function of this job that the employee regularly and reliably reports to work on time each working day.All other duties as assignedQualificationsTechnical degree preferred but not required2-4 years of work experience in management with direct customer serviceConstruction or home services experience is a plusWorking ConditionsFull-timeOnsiteAbility to sit for extended periods, use fine motor skills for tasks like typing and document handling, good vision for reading and reviewing documents, and clear communication abilities for in-person and phone interactions with employees.Minimal physical exertion beyond basic mobility around the office environment, or travel to different locations by car or through airports and flights.What We Offer:Competitive base pay + position specific bonus and/or commission programBest-in-class Branch Manager in Training Program to help you start strongContinued support through professional development & annual SummitsCompany cell phone, vehicle and fuel card (eligibility based on position)Performance opens doors to elite recognition, trips & eventsAnnual Tribe Appreciation Tour, holiday & volunteer eventsUpward mobility - we promote from within 80% of the timeWhen you win, you own it—our Employee Ownership Program lets you share the upside.Tuition Reimbursement Program - we invest in your development!Work-life balance - 2 weeks PTO and 6 paid holidaysUS: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leaveCanada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance605 East Willow Street Brandon, SD 57005