Office Manager

Brighton Hospice; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

401k plan with employer match

Weekday work hours

Job summary

Brighton Hospice is seeking an Office Manager to oversee front-office operations and support the Administrator in delivering exceptional patient care and service. The role emphasizes clear communication with patients, staff, and referring sources in a fast-paced environment.

The position requires previous director/managerial experience, strong multi-tasking, and a commitment to quality in a CHAP-certified hospice.

Qualifications

• Self-motivated team player with strong and effective communication skills.
• Demonstrates accuracy and thoroughness; seeks quality improvements.
• Balances team and individual responsibilities; supports a positive team spirit.
• Able to multi-task in a fast-paced, deadline-driven environment.
• Excellent attention to detail and strong customer service skills.
• Typist capable of 50 words per minute; handles calls and clerical tasks.

Responsibilities

• The Office Manager handles administrative tasks in the front office and assists the Administrator.
• Communicates effectively with patients, co-workers and team personnel to fulfill Brighton’s mission.
• Experience in a director/manager role is preferred; not required but strongly valued.

Skills

Communication skills

Accuracy & thoroughness

Teamwork

Multi-tasking

Attention to detail

Typing speed 50 wpm

Customer service

Office software proficiency

Education

High School Diploma

Tools

MS Office

Job description

Why Brighton

At Brighton Hospice our goal is to change the expectation of hospice care in your area by providing exceptional care and service to our patients. This is achieved by allocating the resources to increase our staff to patient ratios, thereby increasing clinical visits while lowering clinician caseloads. We are proud to be a Community Health Accreditation Partner (CHAP) certified hospice. If you have a commitment to providing the highest quality of care to patients and their families, we would like to hear from you!

Benefits

• Actual Work/Life Balance
• Competitive Pay
• Monday - Friday
• Benefits Package including Medical, Dental, and Vision insurance
• Paid Time Off
• 401k plan with employer match and 100% vesting after 90 days of employment
• A culture with an emphasis on appreciating and valuing the team member
• The opportunity to be part of a rapidly growing national company, with possible position upgrades
• Pay range: $70,000 - $80,000 annual salary plus bonus opportunities

Details

The Office Manager will handle various administrative tasks in our front office area by reporting to and assisting the Administrator. This role plays an extremely important part in communicating effectively with patients, co-workers and other team personnel, with the continued goal of fulfilling Brighton's mission in providing the highest quality of care and customer service to our patients, their families and our referring sources.

Previous director/managerial experience is needed.

Qualifications

• A self-motivated team player with strong and effective communication skills
• Demonstrate accuracy and thoroughness; looking for ways to improve and promote quality.
• Monitor and self-correct own work processes and outcomes as well as apply feedback from others to improve performance.
• Has the capability to balance team and individual responsibilities; exhibit objectivity and openness to others' views, contributing to building a positive team spirit by putting the success of the team above his/her own interests.
• Possesses an extraordinary ability to multi-task in a fast-paced, deadline driven environment.
• Has great attention to detail, technological proficiency including extensive software/computer skills, great customer service skills, and a general understanding of administrative principles and the expectations associated.
• Able to type 50 words per minute; answer telephone inquiries; assist with bereavement letters and orientations; ordering, maintaining, and tracking medical supplies.
• High School Diploma
• Hospice expereince preferred, but not required.
• Previous expereince with intake and insurance verification strongly preferred