Office Manager

Pinnacle Fertility; Atlanta (GA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Comprehensive healthcare

Paid time off

Retirement savings program

Job summary

A leading fertility care provider in Atlanta is seeking an Office Manager to oversee front desk operations and ensure a seamless patient experience. This full-time role requires a minimum of 5 years in office management, ideally in healthcare, and strong leadership skills. Responsibilities include managing staff performance, resolving patient concerns, and collaborating with multidisciplinary teams. The position offers a comprehensive benefits package, including healthcare and generous paid time off.

Qualifications

• Minimum 5 years of office management or front desk supervision, preferably in healthcare.
• Experience in women’s health or fertility is a plus.
• Knowledge of HR, payroll, billing or operations preferred.

Responsibilities

• Oversee front desk operations across all clinic locations.
• Manage employee performance reviews and set development goals.
• Resolve patient and staff concerns through proactive problem-solving.

Skills

Strong leadership

Communication

Organizational skills

Mentoring and developing staff

Commitment to patient-centered care

Education

Bachelor’s degree or equivalent experience

Job description

Join to apply for the Office Manager role at Pinnacle Fertility

Join to apply for the Office Manager role at Pinnacle Fertility

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Office Manager plays a vital role in supporting patients, staff, and physicians by overseeing front desk operations and ensuring a seamless, compassionate experience for every patient. This highly organized and people-focused professional not only manages daily office operations and supervises staff but also supports the growth of the clinic as it expands to include additional locations. By collaborating with multidisciplinary teams, the Office Manager helps build scalable systems and processes that uphold excellence in patient care while driving the success of a growing practice.

We are seeking an Office Manager to join our dedicated team at Pinnacle Fertility. This is a full-time, onsite position located in Atlanta, Georgia.

Key Responsibilities

• Oversee front desk operations across all clinic locations to ensure smooth daily operations.
• Manage employee performance reviews at 90 days and bi-annually, setting goals and providing coaching, mentorship, and corrective action as needed.
• Support staff development by identifying learning needs and coordinating training or enrichment opportunities.
• Ensure adequate staffing, approve time-off requests, and assist with hiring for open roles.
• Resolve patient and staff concerns through proactive problem-solving and service recovery initiatives.
• Collaborate with Financial Services to ensure accurate insurance, billing, and payment processes.
• Ensure staff maintain expertise in patient services operations, technology systems, and insurance/financial requirements.
• Partner with Marketing and Financial Services to provide staff training and updates as needed.
• Track departmental performance goals and expectations.
• Foster a strong culture of customer service by modeling excellent interpersonal skills, ensuring patients feel welcomed, respected, and supported throughout their journey.
• Perform other duties and projects as assigned.

Position Requirements

Education & Experience

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of office management or front desk supervision, preferably in healthcare.
• Experience in women’s health or fertility is a plus.
• Knowledge of HR, payroll, billing, or operations (1-2 years preferred).
• Experience supporting or setting up additional clinic locations is strongly preferred.

Skills

• Strong leadership, communication, and organizational skills.
• Ability to mentor and develop staff.
• Commitment to patient-centered care and privacy.
• Proficiency with relevant technology and software systems.

Annual Salary: Final offer determined based on experience, skills, and qualifications.
Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be shared during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Office Manager plays a vital role in supporting patients, staff, and physicians by overseeing front desk operations and ensuring a seamless, compassionate experience for every patient. This highly organized and people-focused professional not only manages daily office operations and supervises staff but also supports the growth of the clinic as it expands to include additional locations. By collaborating with multidisciplinary teams, the Office Manager helps build scalable systems and processes that uphold excellence in patient care while driving the success of a growing practice.

We are seeking an Office Manager to join our dedicated team at Pinnacle Fertility. This is a full-time, onsite position located in Atlanta, Georgia.

Key Responsibilities

• Oversee front desk operations across all clinic locations to ensure smooth daily operations.
• Manage employee performance reviews at 90 days and bi-annually, setting goals and providing coaching, mentorship, and corrective action as needed.
• Support staff development by identifying learning needs and coordinating training or enrichment opportunities.
• Ensure adequate staffing, approve time-off requests, and assist with hiring for open roles.
• Resolve patient and staff concerns through proactive problem-solving and service recovery initiatives.
• Collaborate with Financial Services to ensure accurate insurance, billing, and payment processes.
• Ensure staff maintain expertise in patient services operations, technology systems, and insurance/financial requirements.
• Partner with Marketing and Financial Services to provide staff training and updates as needed.
• Track departmental performance goals and expectations.
• Foster a strong culture of customer service by modeling excellent interpersonal skills, ensuring patients feel welcomed, respected, and supported throughout their journey.
• Perform other duties and projects as assigned.

Position Requirements

Education & Experience

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of office management or front desk supervision, preferably in healthcare.
• Experience in women’s health or fertility is a plus.
• Knowledge of HR, payroll, billing, or operations (1-2 years preferred).
• Experience supporting or setting up additional clinic locations is strongly preferred.

Skills

• Strong leadership, communication, and organizational skills.
• Ability to mentor and develop staff.
• Commitment to patient-centered care and privacy.
• Proficiency with relevant technology and software systems.

Compensation & Benefits

Annual Salary: Final offer determined based on experience, skills, and qualifications.
Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be shared during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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