Office Manager

Better Health Group

Angel Run (FL)

On-site

USD 55,000 - 65,000

Full time

13 days ago

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Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid time off

Paid holidays

Job summary

Better Health Group is seeking an Office Manager to support physicians and oversee daily operations for geriatric patients. The role involves managing a care team of medical assistants and receptionists, ensuring 5-Star service and efficient workflows.

You will align with Better Health Group policies, train new staff, and coordinate credentialing, licenses and memberships while maintaining HIPAA and OSHA standards. The position rewards leadership and patient-centered care.

Qualifications

4–5 years of Medical Assisting experience, preferred (dependant on clinic location)
Minimum of 1 year of leadership experience
CPR Certification preferred
Commitment to patient care and confidentiality
Strong oral and written communication skills
Ability to read and write medical terminology
Knowledge of medical coding, HIPAA, OSHA/Biohazard guidelines
Basic computer skills and EMR familiarity

Responsibilities

Oversee clinic performance and KPIs (HEDIS, ER utilization, etc.)
Manage a team of clinic staff (payroll, PTO, hour management)
Communicate with providers to ensure patient quality of care
Assist with scheduling, administrative and clinical duties
Lead daily clinic huddles and proactive outreach
Ensure front/back-office operations are efficient and patient-focused
Onboard new team members per Better Health Group policies
Maintain accurate patient records, supplies, invoices and referrals
Ensure policy compliance with Medicare Advantage, HIPAA, and labor laws
Participate in team meetings and communicate updates to staff

Skills

Medical Assisting

Leadership

HIPAA

Communication

Medical Terminology

OSHA / Biohazard

Google Suite

Microsoft Office

EMR Systems

Education

Bachelor's in Healthcare Administration

Medical Assistant Certification

Tools

Electronic Medical Records

Google Suite

Microsoft Office

Job description

Our purpose is Better Health . Specializing in primary care for patients 65+ is our passion.

Are you looking for a career opportunity that will help you grow personally and professionally?
Do you have a passion for helping others achieve Better Health?
Are you ready to join a growing team that shares your mission?

Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Position Objective

The Office Manager is an operational and clinical role and is responsible for providing 5 Star Service in assisting physicians in the management of healthcare daily office operations and treatment of geriatric patients following established standards and practices. The incumbent will report to the Regional Manager (or similar role) and will manage a care team of medical assistants and/or receptionists (generally 3-7 members).

Responsibilities

Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc.
Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members
Communicate with providers to ensure patient quality of care
Assists with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)
Lead daily clinic huddles and assign proactive outreach call efforts to other team members
Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner
Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)
Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures
Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management
Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows
Participate in required team meetings and communicate updates and changes to physicians and staff
Ensure team calendar, spreadsheets, and whiteboards are current and accurate
Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships
Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact
Additional duties as assigned

Position Requirements/ Skills

At least 4 - 5 years of Medical Assisting experience, preferred (dependant on clinic location and team dynamics)
Minimum of 1 year of leadership experience
CPR Certified preferred
Commitment to patient care and confidentiality
Strong oral and written communication skills
Ability to accurately read and write medical terminology
Knowledge of medical coding
Knowledge of HIPAA
Knowledge and understanding of OSHA and Biohazard guidelines
Basic computer skills, including familiarity with electronic medical records
Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Preferred Qualifications

Bachelor's Degree in healthcare administration or related field preferred
Medical Assistant Certified, preferred
Prior medical assisting experience strongly preferred
Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures

Physical Requirements

Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
Requires ability to sit or stand for prolonged periods of time
Must be able to lift and move patients and medical equipment as needed
Requires ability to lift/carry up to 15 lbs
Requires corrected vision and hearing to normal range
Ability to sit for extended periods of time
Ability to operate a motor vehicle and have own means of transportation

Key Attributes/ Skills

Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
Demonstrated ability to handle data with confidentiality
Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
Excellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plans
Strong interpersonal and presentation skills
Strong critical thinking and problem-solving skills
Must be results-oriented with a focus on quality execution and delivery
Appreciation of cultural diversity and sensitivity toward target patient populations

Compensation & Benefits

We offer a HIGHLY competitive compensation and comprehensive benefits package: