Office Coordinator - Primary Care Practices

UR Medicine Thompson Health; New York (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

UR Medicine Thompson Health is seeking an Office Coordinator to promote effective communication, coordinate workflows, and support staff across two practice locations. The role balances leadership with hands-on patient-facing duties in a busy medical office environment.

Qualified candidates bring strong organizational skills, experience in medical settings, and proficiency with EMR and Microsoft Office. A high school diploma is required, with an Associate degree preferred.

Qualifications

• High School Diploma or GED required.
• Associates Degree preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Promotes effective communication and supports staff development.
• Assists with workflow coordination and administrative operations across two practice locations.
• Leads by example by participating in daily patient-facing activities.
• Builds positive relationships with providers, nursing staff, and support staff.
• Maintains strong customer service and patient experience focus.

Skills

Leadership

Team-building

Liaison

Conflict resolution

Prioritization

Organization

Collaboration

Customer service

EMR proficiency

Scheduling workflows

Education

High School Diploma or GED

Associates Degree preferred

Medical terminology training

Tools

Microsoft Office

EMR systems

Job description

Schedule: Full Time, Days

Main Function:

The Office Coordinator promotes effective communication, supports staff development, assists with workflow coordination, and helps ensure consistent administrative operations across both practice locations. This position leads by example, actively participating in daily patient-facing activities while fostering a collaborative, patient-centered work environment.

The Office Coordinator serves as a resource for administrative staff, helping to resolve routine issues, answer questions, reinforce established processes, and communicate staff concerns, opportunities, and operational needs to Practice Management. The position is expected to build positive working relationships with providers, nursing staff, and support staff while contributing to a culture of teamwork, accountability, and excellent customer service.

Required Job Specific Competencies:

• Demonstrates leadership and team-building skills through mentoring, coaching, and supporting administrative staff while leading by example.


• Serves as an effective liaison between administrative staff and Practice Management, promoting clear communication, collaboration, and accountability.


• Demonstrates strong interpersonal and conflict-resolution skills, addressing concerns professionally and fostering a positive work environment.


• Ability to balance leadership responsibilities with a full patient-facing workload, effectively prioritizing competing demands in a fast-paced medical practice.


• Demonstrates strong organizational, time management, multitasking, and problem-solving skills.


• Builds and maintains collaborative working relationships with providers, nursing staff, colleagues, and organizational departments.


• Maintains a strong customer service focus and commitment to delivering an exceptional patient experience.


• Demonstrates proficiency with electronic medical records, Microsoft Office applications, and medical office operations.


• Possesses a working knowledge of scheduling, insurance verification, referrals, and front-office workflows.

Qualifications:

• Secretarial experience preferred.


• Medical background is preferred.


• Leadership experiences preferred.

Education and experience:

• High School Diploma or GED required


• Associates Degree preferred.


• Medical terminology required.


• 2 to 3 years' experience as secretary/clerical medical office experience preferred.


• 2 to 3 years' experience as Office Coordinator or Team Lead preferred.

Pay Range: $19.00 - $25.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.