Office Coordinator - Pediatric Hearing Institute

CHRISTUS Health; San Antonio (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

CHRISTUS Health in San Antonio, TX is looking for a Clinic Office Coordinator to lead outpatient clinic operations, focusing on staffing, patient access, and efficient encounter outcomes. The role emphasizes close communication with department leadership to drive program success and measured productivity.

Responsibilities include managing scheduling and verification workflows, collaborating with clerks, monitoring data, and ensuring regulatory compliance while protecting patient confidentiality

Qualifications

• High school diploma or equivalent is required.
• Associate degree preferred.
• Minimum 2 to 5 years’ experience within the healthcare industry.

Responsibilities

• Oversee clerical operations for outpatient scheduling, authorizations and verification.
• Coordinate and process schedules for CHRISTUS Santa Rosa Hospital San Marcos programs.
• Collaborate with clerks to meet performance standards and participate in staff selection.
• Monitor scheduling data and report to Clinical Program Director to evaluate efficiency.
• Develop daily workflow monitoring and staff to meet organizational needs.
• Support Wound Care OP department patient access.
• Identify process improvements with service department and providers.
• Ensure compliance with applicable regulations and protect patient confidentiality.

Education

High school diploma or equivalent

Associate degree preferred

Job description

Summary

The Clinic Office Coordinator will provide leadership, support, direction, and focus for the outpatient clinic. This position is responsible for staffing and supervision of daily activities to produce successful outcomes of all patient encounters and is expected to measure productivity and outcomes. The Clinic Office Coordinator is expected to continue to close communication with other department leadership by providing effective and efficient clinic patient access.

Responsibilities

• Responsible for all clerical operations related to the whole production cycle of the outpatient scheduling, authorizations and verification system to include creation of templates, coordinating and processing of pre-made schedules of CHRISTUS Santa Rosa Hospital San Marcos programs, and up-dating manual material.
• Works collaboratively with clerks to insure meeting standards of performance and participants in the peer interview process for prospective associates.
• Coordinates scheduling program through the collection and reporting of data to the Clinical Program Director to examine efficiency of the department and the program it supports.
• Develops daily workflow monitoring for areas of responsibility and staffs to meet the needs of the organization.
• Provides support to all areas of Wound Care OP department patient access.
• Works with service department and referring providers to identity areas of exposure and design processes that will increase knowledge of staff and improve outcomes in service, quality, and accuracy.
• Responds to organizational and clients’ needs with innovative processes to ensure service excellence.
• Ensure compliance with relevant regulations, standards, and directives from regulatory agencies.
• Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the age specific and developmental needs of patients served by the department.
• Appropriately adapts assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age specific and other developmental needs of each patient served.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Demonstrates adherence to the CORE values of Santa Rosa Health Care.
• Preforms other duties as assigned.

Requirements

Education/Skills

• High school diploma or equivalent is required
• Associate degree preferred

Experience

• Minimum of 2 to 5 years’ experience within the healthcare industry to include: Knowledge of admission, registration requirements, scheduling and Wound Care OP department access.
• Must possess a general working knowledge in integrity requirements and procedures.
• Must have practical knowledge of common office software applications.

Licenses, Registrations, or Certifications

• None required

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time