Office Coordinator, King George Urgent Care, Full-Time

Mary Washington Healthcare; Northern (KY); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Mary Washington Healthcare is seeking a front desk coordinator to support the practice's front-end revenue cycle and enhance the patient experience. The role involves office coordination, patient registration, insurance verification, and timely scheduling.

You will interact with patients and staff, collect co-pays, post payments, and use PMIS and the EHR. Prior medical office or customer service experience and Microsoft Office proficiency are preferred.

Qualifications

• High school diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the PMIS, obtaining and verifying demographic and insurance information for claims.
• Reviews electronic eligibility verification to ensure coverage is in effect.
• Presents patients with appropriate paperwork based on appointment type.
• Monitors the reception area and informs patients of schedule adjustments.
• Maintains a neat waiting area and answers calls courteously.
• Takes messages and triages calls for timely responses.
• Processes patients through scheduling system for appointments and tests.
• Ensures security and accuracy of patient files and payments.
• Communicates with physicians' offices and staff in a timely manner.
• Uses EHR and Patient Portal to initiate and respond to tasks.
• Reviews patient accounts for outstanding balances and collects co-pays.

Skills

Customer service

Multi-tasking

Microsoft Office

Education

High School Diploma or GED

Tools

PMIS

EHR

Job description

Start the day excited to make a difference...end the day knowing you did. Come join our team.

Job Summary

This position is accountable to perform a variety of office coordination, customer service and revenue cycle functions that will ensure the efficient day-to-day operations. The position plays a key role in the practice’s front-end revenue cycle processes and is in a position to significantly impact the patient experience. The position requires an unwavering focus on patient satisfaction as well as the ability to multi-task.

Job Description

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
• Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
• Presents patients with appropriate paperwork based upon appointment type and registration status.
• Monitors the reception area and keeps patients, family members, visitors and Associates, at all times, informed of schedule adjustments.
• Maintains a neat and orderly waiting area.
• Courtly answers all incoming phone calls.
• When appropriate, takes messages and delivers/communicates in a timely manner.
• Triages calls to ensure timely and appropriate response.
• Checks voicemail messages consistently throughout the day.
• Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff in a timely and professional manner.
• Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.
• Reviews patient accounts for outstanding balances.
• Collects co-payments, deductibles and outstanding patient balances at the time of service.
• Posts payments in PMIS.
• Reconciles records and receipts with payments collected at the end of each shift.
• Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims.
• Schedules follow up appointments, diagnostic testing and other services for patients as required.
• Ensures all services are authorized and necessary referrals are active as required.
• Supports organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients.
• May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.
• MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE).
• We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.

Required Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.

Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.

Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals.

It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.

Compensation Pay Range: $18.97 - $24.66

Working at Mary Washington Healthcare Whether you are a new grad, experienced clinical professional or wanting to begin a career in healthcare, there is no better place than Mary Washington Healthcare.

Safety is our top priority As a healthcare system, patient and Associate safety is our priority which is why all Associates will be required to take the following vaccines*:

• *Annual flu vaccine
• *MWHC reserves the right to amend this list at any time. Medical and Religious exemptions may apply,. Will be discussed at interview.