Office Coordinator II

Unio Specialty Care; Poway (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Generous time off

Paid holidays

401(k)

Company discounts

Collaborative work environment

Employee recognition

Job summary

Unio Health Partners in Rancho Bernardo, CA seeks an Office Coordinator II to drive front-office services and daily clinic operations. You will coordinate patient intake, scheduling, and records, while serving as a liaison between staff and physicians.

The role requires 4–5 years of medical office experience, Spanish language skills a plus, and strong knowledge of medical terminology and billing practices. Health benefits, PTO, and a collaborative workplace are offered.

Qualifications

• High school diploma or equivalent required.
• Bilingual in Spanish is a plus.
• 4–5 years of prior experience in a medical setting preferred.
• Knowledge of state and federal laws that apply to the duties of this position.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Microsoft Office skills (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Assist the Practice Manager in daily front office management and implement routine procedures.
• Oversee day-to-day front office activities and liaise between staff and physicians/Manager.
• Communicate with back-office staff on patient arrival and convey physician instructions.
• Maintain patient accounts by recording and updating personal/financial information.
• Enter and scan patient information into medical record systems.
• Review schedules and manage appointment reminder calls.
• Provide superior customer service to internal and external customers.
• Notify physicians of schedule changes and assist with prescription refills.
• Support safety, policy compliance, and regulatory requirements.
• Coordinate billing and liaise with billing services.

Skills

Customer service

Communication

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

COMPANY DESCRIPTION

Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 185 providers operating out of 62 locations across Southern, Central, and Northern California.

POSITION SUMMARY

The Office Coordinator II is responsible for the implementation of front-office services and daily operations of the Physician/s practice. Communication with staff in all departments is paramount in this position, ensuring that the front office operation needs are met effectively and efficiently.

This position is located at our clinic in Rancho Bernardo

What you will be doing

• Assist and support the Practice Manager in the daily management of the front office, helping to establish and maintain routine procedures specific to the practice as well as ensure that company policies are followed.
• Oversee day-to-day activities of the Front Office, serve as a resource for front office staff and as a liaison between staff and physicians and/or the Practice Manager.
• Communicate with back-office staff upon patient arrival. Ensure that instructions and other communications from the Physicians and/or the Practice Manager are conveyed to appropriate personnel.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Assist with entering and/or scanning patient information into various medical record systems.
• Review patient schedule and manage appointment reminder calls to patients.
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Notify the physician if there are any schedule changes.
• Assist with prescription refills when needed.
• Adhere to safety policies and procedures and may serve as the Safety Officer at the respective work site.
• Support and uphold established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements for regulatory agencies.
• Coordinate billing and liaison with billing service.

What you will bring to the team

• High school diploma or equivalent required.
• Bilingual in Spanish is a plus
• 4-5 years of prior experience in a medical setting preferred.
• Knowledge of state and federal laws that apply to the duties of this position.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Microsoft Office Skills (Word, Excel, PowerPoint, Outlook).

Travel Requirements

• Occasional travel to various UNIO locations may be necessary.

What we can offer you

• Health Benefits (Medical, Dental, Vision)
• Generous time off (start accruing on your first day - no waiting period)
• Paid Holidays
• 401(k)
• Company Discounts
• Collaborative work environment - we want our employees to have a say in how we run our office
• Employee Recognition

Compensation is depending on a number of factors including a candidate's qualifications, skills, competencies, or experience that may fall outside of the range shown