Office Coordinator - Hospital Operations, Manhattan Locations

Memorial Sloan Kettering Cancer Center; New York (NY); Hybrid; USD 33,000 - 50,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center in New York, NY seeks Office Coordinators to support clinical teams and deliver seamless, patient-centered care across the organization. You will be the first point of contact for patients, manage communications, coordinate appointments and procedures, prepare documents, and assist physicians and nurses in a fast-paced, multidisciplinary setting.

The role offers a hybrid schedule after training on the Upper East Side.

Qualifications

• Experience working directly with patients or customers in healthcare, hospitality, or service roles.
• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple tasks in a fast-paced setting.
• Collaborative team player in a multidisciplinary environment.
• Experience using EPIC is a plus.

Responsibilities

• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively.
• Manage communication channels for the clinical team, ensuring messages are prioritized, routed appropriately, and addressed in a timely manner.
• Coordinate appointments, tests, consultations, treatments, and surgeries based on clinical priority, providing clear instructions to patients.
• Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards.
• Handle authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians.

Skills

Patient-facing experience

Verbal and written communication

Organizational skills

Multidisciplinary teamwork

EPIC experience

Tools

EPIC

Job description

About Us

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK:

We’re hiring Office Coordinators to support our clinical teams and help deliver seamless, patient-centered care across our organization.

Our Office Coordinators are an essential part of our clinical teams and often the first point of contact for our patients. In this role, you’ll help keep busy clinical practices running smoothly while supporting physicians, nurses, advanced practice providers, and patients throughout the day.

This is an excellent opportunity to build a career in healthcare administration while making a meaningful impact on the patient experience.

Role Overview

• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
• Manage communication channels for the clinical team, ensuring messages are prioritized, routed appropriately, and addressed in a timely manner.
• Coordinate appointments, tests, consultations, treatments, and surgeries based on clinical priority, providing clear instructions to patients
• Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards
• Handle authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians

Key Qualifications

• Experience working directly with customers or patients in healthcare, hospitality, retail, or other service-focused environments
• Good verbal and written communication skills
• Good organizational skills and attention to detail
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment
• Ability to work effectively and inclusively as part of a multidisciplinary team
• Experience working in EPIC is a plus

Core Skills

• Prioritization: Able to assess competing demands and figure out what needs attention first
• Follow-through: Takes ownership of tasks and ensures commitments are completed within appropriate timeframes
• Composure: Remains calm, professional, and compassionate when handling competing priorities and sensitive situations.
• Anticipation: Thinks ahead, identifies potential needs or issues, and takes action proactively
• Judgment: Knows when to handle an issue independently and when to seek advice
• Patient focus: Keeps the patient experience at the center of interactions and decisions

You May Be a Good Fit If…

• You can stay calm, focused, and professional in a demanding environment where the pace is fast, and priorities can change quickly.
• You naturally take ownership, anticipate what needs to happen next, and follow through.
• You communicate clearly and compassionately, including in complex situations.
• You enjoy being part of a team and take pride in helping patients and clinical teams have a positive experience.

Additional Information

• Location: The general location will be on the Upper East Side. The exact location will be determined during the recruitment process
• Schedule: Monday – Friday, 9 am – 5 pm, hybrid schedule after training, based on departmental needs

Helpful Links

• Compensation Philosophy
• Benefits

Pay Range: $24.05 - $36.21
FSLA Status: Non-Exempt

Closing

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.