Office Coordinator GCM- Atrium Health Davidson Behavior Health FT

271 Atrium Health Specialty Network, Inc; Davidson (NC); On-site; USD 32,000 - 47,000; Full time

Job summary

Advocate Health Care in Davidson, NC seeks a full-time Patient Care Coordinator to supervise the front office and oversee behavioral health operations. The role includes staff management, scheduling, and ensuring quality customer service for patients in a busy behavioral health clinic.

Responsibilities include verifying eligibility, arranging payment plans, coordinating training, and supporting the Practice Manager.

Qualifications

• High School Diploma or GED required.
• Medical office, medical terminology, supervision preferred.
• Excellent customer service, computer, and communication skills required.

Responsibilities

• Supervises the front office and staff; manages daily operations.
• Audits for accuracy and maintains quality control across processes.
• Interviews new or replacement staff and coordinates cross-training of team members.
• Provides coverage for Practice Manager during absences, handles non-clinical needs.
• Verifies patient eligibility before treatment and sets up payment plans for balances.
• Purchases office and medical supplies, files insurance, and processes refunds.

Skills

Staff management

Auditing

Quality control

Scheduling

Interviewing

Training coordination

Patient satisfaction

Customer service

Education

High School Diploma or GED

Job description

Department: 02040 GCMG Psych & Behavioral OP: Davidson - Behavioral Health Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Thursday 7:30am-4:30pm Friday 7:30am-1:30pm Pay Range: $22.90 - $34.35

Essential Functions

Supervises the front office. Performs Patient Care Coordinator activities, including but not limited to: staff management; auditing for accuracy; maintaining quality control; maintaining daily, weekly, monthly schedules. Interviews new or replacement staff, coordinates cross-training of staff and provides the coverage of certain positions. Assists the Practice Manager or function in the role of Practice Manager during absences. This includes, but is not limited to: non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints. Verifies patient eligibility before treatment is rendered and establishes payment plan on outstanding balances. Purchases office and medical supplies, files insurance, and distributes refunds.

Physical Requirements

Work consistently requires walking, standing, and sitting. Requires some lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds in handling of medical equipment or supplies. Must speak and read English very well. Must have the ability to deal effectively with patients, staff and physicians. Will require some analyzing of data or report information. Must have the ability to search for solutions, direct activities of others.

Education, Experience and Certifications

High School Diploma or GED required. Medical office, medical terminology, supervision preferred. Excellent customer service, computer, communication skills required.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities.

Reshaping Access

What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it

Inspiring Professionals

With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities.

Transforming Care

We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care