Office Coordinator - Basking Ridge Location

Memorial Sloan Kettering Cancer Center; Basking Ridge (NJ); Hybrid; USD 33,000 - 50,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center in Basking Ridge, NJ is hiring Office Coordinators to support the Solid Tumor Gastrointestinal Oncology Service. The role focuses on providing administrative support for practice providers, handling calls, coordinating appointments and communications to ensure smooth clinic operations and a positive patient experience.

The ideal candidate has experience in customer service, strong communication skills, and the ability to thrive in a fast-paced, high-stakes

Qualifications

• Experience in customer service/patient service is strongly preferred.
• Strong communication skills and ability to work in a rapid, high-stakes environment.
• Inclusive collaboration skills to work effectively within a multidisciplinary team.
• Experience working in EPIC is a plus.

Responsibilities

• Serve as the main administrative support for practice providers in the department.
• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively.
• Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication.
• Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients.
• Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards.
• Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians.

Skills

Customer service

Communication skills

Team collaboration

Phone handling

Tools

EPIC

Job description

About Us

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: We're hiring Office Coordinators to support our Solid Tumor Gastrointestinal Oncology Service in our Basking Ridge Location in New Jersey.

Memorial Sloan Kettering is a leading healthcare organization dedicated to fighting cancer and providing exceptional care to patients. Our Office Coordinators are the first point of contact for our patients and play a vital role in supporting multidisciplinary clinical teams-including physicians, nurses, and advanced practice providers-to ensure efficient clinic operations and a positive patient experience.

Do you want to have a meaningful impact on the lives of patients? Join us and be part of our mission to transform cancer care.

Role Overview

• Serve as the main administrative support for practice providers in the department
• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
• Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication
• Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients
• Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards
• Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians

Key Qualifications

• Experience in customer service/patient service is strongly preferred
• Strong communication skills and ability to work in a rapid, high-stakes environment
• Inclusive collaboration skills to work effectively within a multidisciplinary team
• Experience working in EPIC is a plus

Core Skills

• Motivated and detail-oriented, with a passion for delivering excellent customer service in a medical office setting
• Able to thrive in a fast-paced, complex environment
• Adept at handling high phone volume and stressful situations with professionalism and compassion
• Organized and able to hold yourself and your team accountable to follow up on tasks in the appropriate timeframes

Additional Information

Location: MSK Basking Ridge, 136 Mountainview Boulevard, Basking Ridge, NJ

Schedule: Monday - Friday, 9 am - 5 pm, hybrid schedule after training, based on departmental needs

Training: There will be 3 weeks of classroom training in Manhattan at the beginning of employment

Pay Range: $24.05 - $36.21

FSLA Status: Non-Exempt

Helpful Links

• MSK Compensation Philosophy
• Review Our Great Benefits Offerings

Closing

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.