Office Coordinator 2

Beth Israel Deaconess Medical Center; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking a patient services coordinator to greet patients and families, manage check-in/out, and maintain accurate electronic and paper records. The role includes scanning IDs, updating demographics, and assisting with follow-up appointments to ensure smooth clinic flow.

Responsibilities emphasize confidentiality, HIPAA compliance, and effective communication with the health care team.

Qualifications

• Associate's degree or related health care coursework preferred.
• 3–5 years office coordination, scheduling, and/or reception experience in a physician practice setting preferred.
• Excellent verbal and written communication with diverse health care team, patients, and families.

Responsibilities

• Greets and interacts with patients, providers, co-workers, and families in a professional and courteous manner at all times.
• Maintains patient confidentiality and HIPAA guidelines at all times.
• Greet patients, complete check-in/check-out, update demographics and insurance information as needed.
• Scan patient insurance and ID cards; assist with scheduling follow-up appointments at check-out.
• Create electronic medical records for new and established patients.
• Answer incoming calls; schedule appointments and review insurance needs with patients.
• Collect copays and patient balances; handle stocking and transactions at time of service.

Skills

Customer service

HIPAA compliance

Medical terminology

Verbal communication

Microsoft Office

Education

Associate's degree or related health care coursework

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Responsible for the coordination of office tasks including but not limited to answering phones, registered patients, maintaining accurate electronic and paper medical records and providing excellent customer service.

Job Description:

Essential Responsibilities including but not limited to:

• Greets and interacts with patients, providers, co-workers, and families in a professional and courteous manner at all times.
• Maintains patient confidentiality, respect and HIPAA guidelines at all times.
• Greets patients and completes check-in and check-out process making necessary changes and revisions to patient information including demographics, insurance, confidentiality authorization, etc. as needed. Scans patient insurance and ID cards. Assists patients with scheduling follow up appointments at time of check out.
• Creates electronic medical record for all new and established patients.
• Utilizes protocols created to scan all paper-recorded medical record information into the electronic medical record before upcoming patient appointments. Scans paper documents received by office into patient medical record and labels appropriate documents within the electronic medical record.
• Answers incoming calls. Scheduling appointments, updating patient demographics, and reviews insurance needs with patients while scheduling appointments.
• Collects copays, patient balances, and completes stocking purchase transactions at time of service.
• Confirms daily charts for visits making sure that all necessary information from referring physicians and outside facilities are in place prior to the appointment.
• Manages incoming Fax documents. Prepares faxes, copies, and packages medical records copies, disability forms and other correspondence requested by patient, provider officers, legal counsel or hospital daily, once written request for records is received and reviewed.
• Appropriately identifies the needs of calls and transfers when necessary to appropriate provider or staff within the practice and elsewhere. This includes managing incoming calls received when providers are on call.
• Confirms referrals from PCP are in place prior to patient visit.
• Completes other duties as assigned

Leadership Capabilities

• At times and when directed, may provide guidance and support to others while acting as a resource, trainer and/or preceptor.

Minimum Qualifications

• Associate's degree or some related health care college courses and/or degree preferred.
• 3-5 years prior office coordination, scheduling, and/or reception experience within a physician practice setting preferred.

Skills, Knowledge and abilities:

• Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
• Ability to utilize a personal computer and computer applications, including word processing and peripherals, facsimile, photocopier, microfiche and microfilm.
• Prior knowledge of Meditech System and/or EClinical Works beneficial.
• Excellent verbal communication skills, including medical terminology to assist with Physician queries.

Physical Demands

• Light physical effort sitting at a personal computer, with some light lifting of charts, standing/walking, manual dexterity and mobility, reaching, stooping, bending, kneeling, crouching.
• Visual acuity and color perception.
• Ability to use office equipment (computer, phone, printers and facsimile machines).

Work Environment

General office environment.

Age-Specific Criteria

Non-patient care provider

Pay Range:

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled