Office Coordinator

Family Crisis Center; Sioux Center (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Not specified

Job summary

Family Crisis Center is seeking an Office Coordinator to ensure smooth office and facility operations. You will greet clients, manage supplies, coordinate mail, and support HR onboarding while maintaining confidentiality and safety. The role blends administrative tasks with facility oversight and volunteer coordination.

The position requires a high school diploma (associate’s degree preferred) and experience in nonprofit settings. Training and travel within the service area are expected.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Experience in a nonprofit, human services, or community agency setting preferred.
• Proficient in Microsoft Office and general office equipment.
• Must complete mandatory victim advocate training within 30 days of employment.
• Willingness to travel throughout service area.
• Must pass background checks including criminal and child/dependent adult abuse; valid driver’s license.

Responsibilities

• Organize office operations, manage supply orders, and coordinate mail and correspondence.
• Greet visitors and support staff with general administrative needs.
• Maintain office efficiency by organizing systems and layouts; document retention and disposal.
• Monitor facility entrances and escort guests to FCC personnel; answer main line during business hours.
• Coordinate communication between departments; maintain client confidentiality and data integrity.
• Lead for maintenance projects; coordinate repairs and vendor interactions; ensure a safe environment.
• Host on-site volunteers; organize projects and provide resources for Renewed Hope volunteers.
• Support HR onboarding, trainings, and other tasks; assist with events and fundraising as needed.
• Attend staff meetings and mandatory trainings; pursue ongoing professional development.
• Communicate with staff to foster a supportive environment; adhere to policies and adapt to organizational needs.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Multitasking

Detail-oriented

Problem solving

MS Office

Office equipment

Education

High school diploma or equivalent

Associate’s degree in business or related field preferred

Non-profit experience preferred

Tools

Microsoft Office

General office equipment

Job description

Office Coordinator

Reports To: Director of Human Resources, Team: Mission Support

Benefits: Full-time, health, dental, vision insurance, Vacation/Sick Leave, Simple IRA, Non-Exempt status

Position Summary: The Office Coordinator is responsible for ensuring smooth and efficient office and facility operations that support the overall mission of the agency. This role helps create a welcoming, safe, clean, and well‑maintained environment for staff, clients, volunteers, and visitors while coordinating administrative systems, facility needs, and day‑to‑day office operations.

Administrative Coordination

• Organize office operations, manage supply orders, and coordinate mail and correspondence.
• Greet visitors and support staff with general administrative needs.
• Maintain office efficiency by organizing systems, equipment procurement, and layouts.
• Manage office documentation and ensure proper record retention and disposal.
• Maintain inventory tracking systems for office, facility, and other assigned supplies and materials.

Client and Staff Support

• Monitor facility entrances and greet and escort guests and clients to FCC personnel.
• Answer the agency business line during business hours and refer any immediate client needs to the supervisor.
• Communicate messages to personnel. Coordinate communication between departments as needed.
• Ensure all interactions remain respectful, professional, and focused on client well‑being. Maintain strict confidentiality while interacting with clients and administering client data.
• Enter client and volunteer data into the Empower database.

Facility, Maintenance, and Vendor Management

• Serve as the lead for maintenance projects and facility needs within the building, identifying issues, coordinating repairs, communicating with vendors, and following projects through to completion.
• Dedicate approximately two hours each workday to routine cleaning, upkeep, and maintenance of the building to ensure a clean, safe, and welcoming environment.
• Coordinate facility maintenance and repairs and proactively address building needs as they arise.
• Manage office supplies, janitorial needs, utilities, and vehicle maintenance.
• Coordinate with office vendors and service providers, including contracts, pricing, and office leases as assigned.
• Maintain a safe, secure, clean, and pleasant work environment.

Volunteer and Renewed Hope Support

• Serve as the on‑site host for volunteer groups completing projects in the building, ensuring volunteers are welcomed, understand the project and facility expectations, have the resources they need, and have a positive experience.
• Complete volunteer data entry for Renewed Hope Thrift Store.
• Assist with the organization, sorting, and processing of Renewed Hope items received at the office.

Agency and Administrative Support

• Support Human Resources with onboarding tasks, training coordination, and other assignments.
• Organize phone and door training for new employees.
• Identify trends or gaps in office processes and provide recommendations for improvement.
• Review and maintain employee timesheets, reimbursements, expenses, and mileage as assigned.
• Assist Marketing and Development with fundraising efforts and agency events as needed.

Training & Professional Development

• Attend staff meetings and required training sessions.
• Successfully complete mandatory 20‑hour victim counselor training upon hire and other required certifications.
• Engage in ongoing training and development relevant to the position.

Staff Wellness & Support

• Communicate effectively with staff and supervisors to foster a supportive work environment, ensure clarity in expectations, and promote collaboration.
• Adhere to all Family Crisis Centers policies, procedures, and confidentiality requirements.
• Adapt to evolving organizational needs by taking on additional responsibilities as necessary.
• Support agency‑wide initiatives and assist with special projects as needed.

Qualifications:

• Education and Experience: High school diploma or equivalent required. Associate’s degree in business or a related field preferred, or an equivalent combination of education and professional experience.
  • Experience in a non‑profit, human services, or community agency setting preferred
  • Knowledge of administrative management practices preferred
• Skills and Competencies: Strong communication and interpersonal skills. Excellent organizational, time management, and multitasking abilities. Detail-oriented and proactive in problem‑solving
  • Proficient in Microsoft Office and general office equipment
• Training & Certification: Must complete mandatory victim advocate training within 30 days of employment and fulfill on‑going certification requirements.
• Travel Requirements: Willingness to travel throughout service area.
• Background Requirements: Must pass all required background checks, including/not limited to:
  • Criminal and child/dependent adult abuse background checks
  • Sex Offender Registry clearance
  • Must possess a valid driver’s license and adequate motor vehicle insurance.

FCC is an equal opportunity employer. FCC is fair and impartial in all of its relations with its employees and applicants for employment and makes all employment related decisions without regard to race, creed, color, religion, sex, sexual orientation, gender identity, socio‑economic status, parental responsibility, language, national origin, age, health status (including HIV-positive), physical or mental disability, or any other categories protected by federal, state, or local law.