Office Clerk PT

Lowes Foods, LLC; Winterville (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Lowes Foods, LLC is seeking a Guest Services Supervisor to supervise checkout operations and ensure the fastest, most pleasant experience for every guest by consistently executing Guest Service Standards.

You will manage cash, invoices, deposits, and cashier support; monitor performance and audits; and perform duties as assigned by management to maintain accuracy and guest satisfaction at the register.

Qualifications

• Friendly, outgoing personality and ability to work with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Able to read and understand information and direction.
• Knowledge of front-end operations.
• supervise people including training and development.
• Excellent math, cash handling, and computer skills.
• Must be at least 18 years old and able to stand for extended periods.
• Effective communication and guest service skills.

Responsibilities

• 1. Sales, Cash and Invoice Accounting: prepare weekly cash report and documentation; maintain sales related information; process invoices and transfers; process beer/wine payments.
• 2. Cash Related Activities: prepare bank deposits; support cashier activities; payroll check approval/cashing; ensure accurate daily cash count; process guest needs; process returned checks.
• 3. Cash Office Security: ensure security of cash office and store funds; maintain cashier tills; maintain supplies.
• 4. Cashier/Guest Service Clerk Performance Reports: monitor Operator Activity Report; perform till audits; maintain daily front-end schedule.
• 5. Process guest orders to ensure No Noticeable Wait policy is followed.
• 6. Perform other duties as assigned by management.

Skills

Friendly personality

Team player

Math skills

Computer skills

Guest service

Communication

Age 18+

Stand long hours

Job description

Overview

To supervise and provide every guest with the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards. Perform all functions associated with sales related assets.

Responsibilities

• 1. Sales, Cash and Invoice Accounting
  • a. Prepare weekly cash report and accompanying documentation.
  • b. Maintain sales related information.
  • c. Process invoices and transfers as assigned.
  • d. Process beer/wine payments.
• 2. Cash Related Activities
  • a. Prepare bank deposits according to policy.
  • b. Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)
  • c. Handle payroll check approval/cashing according to company policy.
  • d. Ensure that an accurate daily cash count is completed.
  • e. Process guest needs such as money orders, stamps, lottery tickets, etc.
  • f. Process returned checks according to policy.
• 3. Cash Office Security
  • a. Ensure the security of the cash office and store funds.
  • b. Maintain accountability standards of cashier tills.
  • c. Maintain supplies needed for front end and cash office.
• 4. Cashier/Guest Service Clerk Performance Reports
  • a. Monitor and analyze the Operator Activity Report.
  • b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
  • c. Maintain daily front-end schedule to ensure proper guest service level throughout the day.
• 5. Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
• 6. Perform all other duties as assigned by management.

Qualifications

• 1. Friendly, outgoing personality.
• 2. Ability to work well with others.
• 3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• 4. Ability to read and understand information and direction.
• 5. Knowledge of front end operations.
• 6. Ability to supervise people including training and development.
• 7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• 8. Effective communication and guest service skills.
• 9. Must be at least 18 years old.
• 10. Ability to stand for extended periods of time.
• 11. Demonstrate successful use of math skills.
• 12. Ability to work well with computers.

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