Office Clerk - Northlake IL

Temco Logistics LLC; Melrose Park (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction while maintaining detailed records and collaborating across departments.

The role requires strong communication, organizational skills, and attention to detail in a fast-paced logistics environment. This on-site position offers opportunities for growth and exposure to complete order and delivery processes.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service or office administrative tasks.
• Excellent communication and interpersonal skills to build positive customer relationships.
• Strong problem-solving abilities and attention to detail in addressing inquiries.

Responsibilities

• Provide customers with accurate information about orders, delivery status, and product details.
• Answer phone calls and emails promptly to address questions and requests.
• Follow up with customers to ensure satisfaction with delivery and installation services.
• Resolve issues and escalate unresolved matters to the supervisor when needed.
• Monitor delivery schedules to provide real-time updates to customers.
• Maintain knowledge of Temco Logistics’ products and services to support inquiries.

Skills

Customer service

Communication

Organizational skills

Problem solving

Office software

Education

High school diploma

Tools

MS Office

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.