Office Assistant-Surgical Specialists

Luminis Health; Annapolis (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Office Assistant for their Surgical Specialists team. This role is essential for ensuring smooth patient flow and delivering exceptional customer service in a busy ambulatory setting. The Office Assistant will manage patient interactions, maintain medical records, and support office operations. If you have a passion for healthcare and enjoy working in a collaborative environment, this opportunity is perfect for you. Join a team that values your contributions and offers a fulfilling career in the healthcare sector.

Qualifications

• High school diploma or GED required; graduation from an accredited training program preferred.
• One year of clerical/billing experience in a medical office setting preferred.

Responsibilities

• Greet patients and register them into the practice management system.
• Answer and screen office calls, schedule appointments, and take messages.

Skills

Customer Service

Clerical Skills

Medical Office Experience

Computerized Practice Management Systems

Education

High School Diploma or GED

Accredited Training Program

Tools

Practice Management Software

Job description

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Position Objective

The Office Assistant works in an ambulatory setting, performing duties such as greeting, registering, scheduling, and checking out patients on a computerized practice management system. Responsibilities also include maintaining and safeguarding patient medical records and contributing to smooth patient flow within the office. The Office Assistant provides excellent customer service in all patient interactions, whether face-to-face or via telephone. The role requires a cooperative, friendly, and results-oriented approach with all practice staff and physicians.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Greet patients and accurately register them into the practice management system. Communicate with insurance companies and other medical offices to obtain referrals and coverage verifications.
• Perform scanning and abstracting duties.
• Obtain patient records from various offices and hospitals as needed.
• Answer and screen office calls, schedule appointments, take messages, and redirect calls appropriately.
• Perform daily business operations.

Educational/Experience Requirements

• High school diploma or GED required; graduation from an accredited training program preferred.
• One year of clerical/billing experience in a medical office setting preferred.
• Customer service experience is strongly preferred.

Required License/Certifications

• Certification in Medical Interpretation is required if serving as a bilingual/multilingual interpreter.

Working Conditions, Equipment, Physical Demands

Employees are not expected to be exposed to blood-borne pathogens. Physical demands include exerting up to 20 pounds of force occasionally and up to 10 pounds frequently, with most work being sedentary. Reasonable accommodations may be made for individuals with disabilities.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care