Office Assistant/Receptionist - Fergus Falls, MN

\\GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100; Fergus Falls (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Advancement opportunities

Paid time off

Sick pay

Health & wellbeing benefits

Voluntary offerings

Employee assistance program

On-the-job training

Recognition program

Job summary

Shopko Optical is seeking an Office Assistant in Minnesota to greet patients, answer calls, book appointments, and support billing and records. You will assist the optical center team and help maintain smooth operations in a fast-paced setting.

Ideal candidates have a high school diploma, basic computer skills, and solid organizational and interpersonal abilities to manage multiple tasks and coordinate with teammates. Some positions may require extended hours and occasional travel.

Qualifications

• High School Diploma or equivalent.
• Previous experience in an office is preferred.
• Basic computer skills.
• Able to handle multiple customer interactions/phone calls at a time.
• Excellent organizational skills.
• Able to work cross-functionally with excellent attention to detail and follow through.
• Solid interpersonal relationship skills.

Responsibilities

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records
• Travel independently to support Company objectives and personal development

Skills

Customer service

Office experience

Multitasking

Computer skills

Organizational skills

Interpersonal skills

Education

High School Diploma

Tools

POS systems

Job description

Office Assistant Pay rate is $15.00 to $21.00 per hour

POSITION SUMMARY:

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Sales Incentives
• Immediate Advancement opportunities
• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

Greet patients and customers

Answer the telephone in a professional manner

Book appointments accurately

Other duties as assigned

OPERATIONAL STANDARDS

Confirm appointments

Process transactions in the optical billing and point of sale systems

Process medical billing information

Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

High School Diploma or equivalent

Previous experience in an office is preferred

Basic computer skills

Able to handle multiple customer interactions/phone calls at a time

Excellent organizational skills

Able to work cross-functionally with excellent attention to detail and follow through

Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

Ability to lift 10 to 20 pounds

Ability to see (Near, Distance, Color, and Depth Perception)

Manual and finger dexterity, as well as hand/arm steadiness

Ability to grip and hold items

Good eye and hand coordination

Able to operate a cash register, various optical equipment and tools

Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.