Office Assistant/Receptionist - Duluth, MN

Shopko Optical; Duluth (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

Advancement opportunities

Vacation pay

Volunteer pay and holidays

Personal day

Sick leave

Health & wellbeing benefits

EAP

Training & certification

Recognition program

Job summary

Shopko Optical is seeking an Office Assistant to support the optical center team in Duluth, MN. You will greet patients, answer calls, book appointments, manage patient files, and assist with tasks not affecting a patient's vision.

The role offers competitive wages, advancement opportunities, PTO, sick leave, and a comprehensive benefits package including health, dental, and vision coverage. On-the-job training and certification are provided to teammates.

Qualifications

• High School Diploma or equivalent.
• Previous office experience preferred.
• Basic computer skills required.
• Ability to handle multiple customer interactions/phone calls.
• Excellent organizational skills.
• Attention to detail and follow-through.
• Strong interpersonal skills.

Responsibilities

• Greet patients and customers.
• Answer the telephone professionally.
• Book appointments accurately.
• Process transactions in the optical billing and POS systems.
• Process medical billing information.
• Organize and file patient and customer records.

Skills

High School Diploma

Office experience

Basic computer skills

Multitasking

Organizational skills

Attention to detail

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Office Assistant Pay rate is $16.00 to $22.40 per hour

Office Assistant Pay rate is $16.00 to $22.40 per hour

POSITION SUMMARY

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Sales Incentives
• Immediate Advancement opportunities
• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.