Office Assistant/Receptionist

Shopko Optical; Whitewater (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Sick Pay for Hourly Teammates

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical is seeking an upbeat front desk associate to support the Optical center team in Whitewater, WI. You will greet patients, answer calls, book appointments, and maintain patient files with meticulous attention to detail.

Responsibilities include assisting with billing processes and handling multiple customer interactions daily. Prior office experience and basic computer skills are preferred for this role.

Qualifications

• Customer service experience preferred or strong phone/email handling.
• Ability to manage multiple tasks and respond promptly.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication abilities.
• Comfort with basic computer use and office software.

Responsibilities

• Greet patients and customers as they enter the center.
• Answer the telephone in a professional manner and route calls.
• Book appointments accurately and maintain scheduling.
• Process or support billing and patient records as needed.

Skills

Customer service

Multitasking

Organization

Interpersonal skills

Communication

Education

High School Diploma or equivalent

Job description

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages
• 401K with Match
• Vacation Pay/Personal Day
• Sick Pay for Hourly Teammates
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.