Office Assistant IV

Stanford Medicine Children's Health; Palo Alto (CA); On-site; USD 53,000 - 60,000; Full time

Job summary

Stanford Medicine Children's Health in Palo Alto is seeking an administrative assistant to provide full clerical support to the designated department. You will answer calls, greet patients, schedule appointments, and manage data entry and records with accuracy.

The role requires a High School Diploma or GED and at least three years of related experience. Proficiency in MS Office is essential, along with strong communication, organization, and customer-service skills to support patients and staff.

Qualifications

• Education: High School Diploma or GED Equivalent.
• Experience: Three (3) years of directly related work experience. Hospital and/or Medical Experience Highly Desired.
• License/Certification: None required.

Responsibilities

• Registers and schedules patient examinations.
• Processes patient referrals and insurance authorizations.
• Collects and enters patient information into record-keeping system.
• Greets, orients, directs, and assists patients, visitors, and guests.
• Responds to patient inquiries and explains exam protocols.

Skills

MS Office suite

Customer service

Organization

Attention to detail

Written and oral communication

Multitasking

Education

High School Diploma or GED Equivalent

Tools

MS Office

Job description

Company Description
At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Company Description
At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
Job ID: P147246-3414
Job Description
JOB SUMMARY
This paragraph summarizes the general nature, level and purpose of the job.
Provides full administrative support to the designated department. Ensures office functions/clerical functions are handled promptly and efficiently: answers incoming telephone calls; receives patients and visitors to the department, word processes, files, enters data into computers, and performs other office related duties. Responsible for greeting patients, answering multi-lined telephones, and may schedule appointments. Ensures all office equipment is maintained and used properly. Ensures equipment and work environment, including telephone system, meet the needs of the Department and recommends changes to management. Oversees maintenance of office equipment. Oversees office functions performed by volunteers and communicates status to management. Assists management in assigned projects. Serves as general information resource to department and visitors to the department.

Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Performs related clerical duties and office functions, including the registering and scheduling of patient examinations.
• Processes patient referrals and insurance authorizations.
• Collects and enter patient information into record keeping system.
• Greets, orients, directs, and assists patients, visitors, and guest.
• Responds directly and promptly to patient inquires including explanations of exams and exam protocols.
• Interacts with referring offices and physicians.
• Communicates sensitive information via phone, fax, and in writing to appropriate resources.
• Screens incoming calls for departmental staff. Relays information to appropriate individuals in a timely manner.
• Communicates with patients, families, volunteers, staff, and physicians in a manner that focuses on the principles of quality client service.
• Reprioritizes work on a continuous basis accommodating changes that have occurred.
• Acts as first line of problem resolution.
• Applies previous experience and knowledge when dealing with new work requests.
• Maintains clinical/office supply levels and completes supply orders as needed.
• Assists with special projects as needed.
• Offers suggestions for improving inter and intra departmental operations.
• May act as informal team lead.

of the Mission and Vision into practice.
Qualifications
MINIMUM QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

• Education: High School Diploma or GED Equivalent.
• Experience: Three (3) years of directly related work experience. Hospital and/or Medical Experience Highly Desired.
• License/Certification: None required.

KNOWLEDGE
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

• Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
• Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
• Ability to conduct daily work with minimal daily supervision.
• Ability to function effectively as a team player.
• Ability to communicate effectively to achieve and maintain positive working relationships with coworkers.
• Ability to multi-task.
• Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
• Ability to field phone calls and answer questions.
• Skill: Organization and general office tasks.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.
• Skill: Written and oral communication.
• Skill: Customer service.

Physical Requirements
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Additional Information
Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $38.46 to $43.63
Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.