Office Assistant/Appointment Scheduler

Dilkon Medical Center | Winslow Indian Health Care; Arizona; On-site; USD 32,000 - 42,000; Full time

Job summary

Dilkon Medical Center | Winslow Indian Health Care is seeking an Office Assistant/Appointment Scheduler for the Radiology Department. The role supports clerical tasks, manages the appointment system, and maintains confidentiality of patient information while coordinating with Radiology staff.

Responsibilities include calendar management, DNKA handling, referrals processing, and routine office duties. A high school diploma or GED is required, with one year of office experience preferred and

Qualifications

• High school diploma or GED required.
• One year experience in an office environment preferred.
• Bilingual English and Navajo preferred.
• Must maintain a valid unrestricted and insurable driver’s license.
• Must pass a background investigation and meet ICPFVP Act requirements.

Responsibilities

• Manage Radiology appointment calendar and DNKA/no-show lists.
• Greet patients and direct to staff or departments.
• Answer and route telephone calls to appropriate staff.
• Process referrals to Medical Records and coordinate with Radiology staff.
• Prepare for meetings, take minutes, and distribute notices.
• Maintain accurate filing system and confidential records.
• Assist with requisitions and purchasing for Radiology.
• Uphold confidentiality and privacy standards (HIPAA).
• Participate in team meetings and training opportunities.

Skills

RPMS packages

Scheduling software

Microsoft Office

HIPAA knowledge

Customer service

Education

High school diploma or GED

Tools

Outlook

Excel

Word

PowerPoint

Job description

Under general supervision of the Radiology Manager, the Office Assistant/Appointment Scheduler provides support to the program or department by performing clerical, administrative support tasks and manage the appointment system for the Radiology Department. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.Essential Duties & Responsibilities:Maintains regular attendance and punctuality.Performs positive customer services, maintains professional etiquette to greet patients/family, visitors, and courteously answers inquire or requests.Directs customers to the appropriate staff, room or department. Receives telephone calls and directs the calls to the appropriate party.Receives medical referrals and faxes to Medical Records.Assists in notifying patients on date and time of appointment(s) including cancelation of appointments.Maintains an accurate filing system.Discards outdated information according to the administrative record schedule.Retrieves, logs-in, sorts, distributes and tracks in-coming correspondence, facsimile, for appropriate staff, including mail from local vendors.Assist in directing patients to appropriate staff, clearing queries and communicating requests to appropriate Radiology staff.Responsible for and assists with preparation for meetings, agenda, meeting minutes taking, notifying appropriate individuals for attendance of the meeting.Actively participates in Radiology Department Team meetings.Assists Radiology Department activities as assigned.Reviews and maintains appointment calendar for Radiology Department.Manages Did Not Keep Appointment (DNKA) and no show appointments list and reschedules in a timely manner.Communicates regularly with Radiology staff to ensure program operations.Attends annual mandatory in-services training that pertain to the Community Health Services.Prepares Oracle requisitions, purchase orders for the Radiology Department as assigned.Attends continuing education/training opportunities as funds or availability allow.Upholds all principles of confidentiality and patient care to the fullest extent.Adheres to all professional and ethical behavior standards of the healthcare industry.Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.Possesses cultural awareness and sensitivity.Maintains compliance with all Human Resources requirements.Performs other duties as assigned.Minimum Qualifications:High school diploma or GED required. One year experience in an office environment preferred. Previous experience in the handling of patient health information and/or medical records is strongly preferred. General knowledge of PC software and other related office equipment. Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).Knowledge, Skills, AbilityKnowledge off Resource Patient Management System (RPMS) packages such as RCIS/CHSMIS, PTRG, PCC, and the scheduling package.Knowledge of the Privacy Act, HIPAA, HITECH Act and the WIHCC Policy and Procedures, as well as the use of maintaining confidential information and health records as an integral part of the interviewing office function and the privacy of individuals.Knowledge of strong work ethics in the workplace.Knowledge of basic application of confidentiality.Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.Knowledge of procurement policies and correct process of purchasing supplies and equipment.Skill in the use of computers with solid typing skills.Ability to maintain records and files.Ability to willingly learn and to share information with others.Ability to work both independently and as part of a team.Ability to be dependable in attendance and job performance.Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job.Ability to accept and learn from feedback.Ability to communicate effectively both verbally and in writing.Ability to provide exemplary customer service at all times.Ability to interact positively with others and possess great interpersonal skills.Ability to multitask and perform well under pressure.Ability to have self-confidence.Ability to be a great team player.Ability to accept and learn from supervisor/peer critique.Ability to be flexible and adaptable to the changing needs of the organization.Physical Demands:While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands and fingers, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 50 pounds.Work Environment:Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules as operational needs dictate.As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants. If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.