Office Assistant

Clear Destination Inc.; Troy, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

CompuNet is seeking a dedicated Patient Service Center team member in Troy, OH, to deliver prompt, courteous service and manage patient flow at the front desk. You will collect and enter patient data into EPIC, greet patients, and coordinate with providers to resolve missing information.

The role requires a high school diploma and reliable transportation, with a Monday-Friday day shift from 7:30 AM to 4:30 PM. Weekend rotation may apply per policy.

Qualifications

• High school graduate or equivalent.
• Experience handling patient information and data entry.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet patients professionally and manage wait times.
• Enter patient information into electronic systems.
• Call providers for missing orders or codes.
• Answer phones and manage voicemails/faxes.
• Assist with specimen collection and patient questions.
• Ensure accurate demographics in Atlas and log supplies.

Skills

Customer service

Data entry

Communication

Time management

Education

High school diploma or GED

Tools

EPIC

Atlas

Job description

Located at our Patient Service Center (Troy, OH)

Full-time Day Shift; Monday-Friday (7:30 AM-4:30 PM)

Position Summary:

Promotes and practices prompt and courteous customer service at all times. Organizes patient flow. Collects and enters patient information into appropriate electronic ordering system.

Responsibilities:

• Greet patients professionally; give name, wait time, and communicate delays.
• Maintain patient order; resolve and document incomplete requisitions.
• Contact providers for missing/unclear orders or DX codes.
• Answer phones and check/respond to voicemails and faxes 3x daily.
• Call patients for recollects; file or follow up on faxes; audit fax file monthly.
• Check for orders in Atlas, EPIC, and fax file.
• Accept and log drop-off specimens; verify info and deliver to processing.
• Provide collection kits and instructions.
• Address patient questions; verify or create demographics in Atlas.
• Offer copy requests and promote “My Labs Now.”
• Post schedules/memos; take payments and assist others as needed.
• Request insurance card ready for phlebotomy.
• Arrange STAT transportation; record confirmation.
• Enter supply orders when requested.
• Follow all compliance, regulatory, and company policies.
• Assist with PSC reports and other duties as assigned.

Qualifications:

• Must be a high school graduate or equivalent.
• Patient Service Center employees must have reliable transportation, valid driver’s license, and cleaning driving record. Must maintain auto liability insurance in accordance with state law as well as meet and maintain CompuNet’s corporate insurance carrier’s auto liability standards.

Safety & Physical Demands:

• Ability to organize and complete work in an efficient and timely manner.
• Good communication skills.
• Weekend rotation as scheduled per department policy.
• Possible exposure to chemical, biological and/or radioactive hazards.
• Exposure to biohazard substances and hazardous chemicals.
• Adherence to safety, ergonomic, and health policies.
• Compliance with PPE requirements in lab or biohazard areas.
• Completion of required safety training and health evaluations promptly.
• Proactive approach to identifying and addressing safety hazards, promoting safety awareness.