Office Assistant

Aventure Staffing; Denison (IA); On-site; USD 23,000 - 26,000; Full time

Job summary

Aventure Staffing seeks an Optometric Office Assistant to join our client's team in a full-time role. You will warmly welcome patients, help them select eyewear, and coach on contact lens wear while supporting day-to-day front-desk tasks.

Responsibilities include greeting patients, answering phones, scheduling appointments, and guiding patients through vision plans. Prior optical experience is a plus, with a focus on accuracy and customer service.

Qualifications

• HS diploma or GED required.
• 1+ years in customer service, retail sales, hospitality, or administrative reception.
• Excellent verbal and written communication with friendly demeanor.

Responsibilities

• Greet patients and guide them through check-in.
• Answer calls, schedule appointments, and explain services and vision plans.
• Assess eyewear needs and budget to guide eyewear choices.
• Assist with frame fittings and lens selection with style advice.
• Instruct patients on contact lens care and schedules.
• Place orders with optical labs and track status.

Skills

Customer service

Communication skills

Scheduling software

Data entry

Team coordination

Education

High school diploma or GED

Tools

EHR systems

Job description

Optometric Office Assistant

Full-time

Pay: $17-$19/hour

Are you passionate about customer service, style, and healthcare? We are seeking a friendly, detail-oriented, and client-focused Optometric Office Assistant to join our client’s team. In this role, you’ll be the warm face that welcomes our patients, the helpful guide who helps them find their perfect pair of glasses, and the trusted educator who coaches them through comfortable contact lens wear.

Responsibilities

• Greet patients with enthusiasm, set a welcoming tone for their visit, and guide them seamlessly through check-in.
• Answer phone calls promptly, answer questions, schedule appointments, and provide clear information about services and vision plans.
• Assess patient eyeglass preferences, lifestyle needs, and budget/purchasing plans to help guide them toward ideal eyewear solutions.
• Assist patients with custom frame fittings and lens selection, offering style advice and technical recommendations.
• Instruct patients on proper contact lens care, including insertion, removal techniques, hygienic maintenance, and replacement schedules.
• Place precision frame and lens orders directly with optical labs, track order status, and inspect completed jobs for quality.
• Manage on-site frame inventory, track stock levels, showcase popular styles, and keep optical displays organized and visually appealing.

Skills & Qualifications

• High school diploma or GED required.
• 1+ years in customer service, retail sales, hospitality, or administrative reception.
• Excellent verbal and written communication skills with a friendly, empathetic phone demeanor and in-person presence.
• Proficiency with basic computer systems, scheduling software, and data entry (ability to quickly learn optical electronic health record systems).
• High accuracy in handling patient information, order tracking, and inventory counts.
• Ability to efficiently manage phone calls, patient check-ins, and floor tasks simultaneously in a busy environment.
• Prior experience in optical practice and familiarity with vision insurance plans, a plus.

Aventure Staffing is an Equal Opportunity Employer.

A drug screen and background may be required.