Office Administrator

GFL Environmental Inc.; Wilmington (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

The Office Administrator at GFL Environmental Inc. is responsible for front office operations, including reception, mail, purchasing requests and facilities coordination. You will oversee office services and develop programs to maximize efficiency.

You will also prepare month-end reports, manage billing-related tasks in ERP, assist payroll data entry, train staff, and support public relations events for the branch.

Qualifications

• High school diploma; BS/BA in office administration or relevant experience.
• 2-4 years of related experience and/or training.
• 1-2 years of supervisory experience and customer service experience.

Responsibilities

• Supervise Customer Service Representatives including and is responsible for the performance management and hiring of the employees within that department
• Support and assist the branch in meeting goals, requests and Requirements: of the division and Home Office regarding branch audit Requirements:
• Manage scale house operations and coordinate special waste documents
• Create and maintain monthly commodity report, processes rebates, completes monthly recycling scrap reconciliation forms
• Process muni PI’s, tracks PI’s and keeps up muni quarterly billing spreadsheet
• Process manual municipal and commercial billing
• Enter new residential accounts and work orders into ERP system
• Process credits and sales adjustments up to the established limit
• Assist Collections, Accounts Payable departments disposal and fuel reconciliation as needed
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the ERP system
• Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely
• Order and maintain the inventory relating to all office supplies
• Assist supervisors/managers with processing payroll for all Branch personnel
• Responsible for completing employee data sheets to update employee status, scan ADP reports (active, termed, leave, etc.) in HRIS system
• Train new staff on branch procedures, customer service, computer systems, etc
• Conduct new hire orientation, prepare and verify completion of new hire packets and ensure packets are sent to Home Office
• Maintain and schedule public relations and customer service events for the branch
• Back-up on incoming calls and direct messages to appropriate personnel
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors
• Perform other reasonable duties and responsibilities as required or requested by management

Skills

MS Office

Office administration

Supervisory skills

Customer service

ERP systems

Education

BS/BA in office administration or relevant experience

Tools

AS400

Tower

Job description

The Office Administrator position is responsible for overall front office activities, including the reception area, mail, large purchasing requests and facilities. Also responsible for directing and coordinating office services and related activities, including developing and supervising programs for the maximum utilization of services and equipment. Responsible for arranging internal office moves and providing arrangements for office meetings.

Key Responsibilities

• Supervise Customer Service Representatives including and is responsible for the performance management and hiring of the employees within that department
• Support and assist the branch in meeting goals, requests and Requirements: of the division and Home Office regarding branch audit Requirements:
• Manage scale house operations and coordinate special waste documents
• Create and maintain monthly commodity report, processes rebates, completes monthly recycling scrap reconciliation forms
• Process muni PI’s, tracks PI’s and keeps up muni quarterly billing spreadsheet
• Process manual municipal and commercial billing
• Enter new residential accounts and work orders into ERP system
• Process credits and sales adjustments up to the established limit
• Assist Collections, Accounts Payable departments disposal and fuel reconciliation as needed
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the ERP system
• Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely
• Order and maintain the inventory relating to all office supplies
• Assist supervisors/managers with processing payroll for all Branch personnel
• Responsible for completing employee data sheets to update employee status, scan ADP reports (active, termed, leave, etc.) in HRIS system
• Train new staff on branch procedures, customer service, computer systems, etc
• Conduct new hire orientation, prepare and verify completion of new hire packets and ensure packets are sent to Home Office
• Maintain and schedule public relations and customer service events for the branch
• Back-up on incoming calls and direct messages to appropriate personnel
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors
• Perform other reasonable duties and responsibilities as required or requested by management

Requirements

• Manage scale house operations and coordinate special waste documents
• Create and maintain monthly commodity report, processes rebates, completes monthly recycling scrap reconciliation forms
• Process muni PI’s, tracks PI’s and keeps up muni quarterly billing spreadsheet
• Process manual municipal and commercial billing
• Enter new residential accounts and work orders into ERP system
• Process credits and sales adjustments up to the established limit
• Assist Collections, Accounts Payable departments disposal and fuel reconciliation as needed
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the ERP system
• Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely
• Order and maintain the inventory relating to all office supplies
• Assist supervisors/managers with processing payroll for all Branch personnel
• Responsible for completing employee data sheets to update employee status, scan ADP reports (active, termed, leave, etc.) in HRIS system
• Train new staff on branch procedures, customer service, computer systems, etc
• Conduct new hire orientation, prepare and verify completion of new hire packets and ensure packets are sent to Home Office
• Maintain and schedule public relations and customer service events for the branch
• Back-up on incoming calls and direct messages to appropriate personnel
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors
• Perform other reasonable duties and responsibilities as required or requested by management

Knowledge, Skills, Abilities and Competencies

• High school diploma; BS/BA in office administration or relevant experience
• 2-4 years of related experience and/or training
• 1-2 years of supervisory experience and customer service experience
• Equivalent combination of education and experience
• Familiarity with office management procedures and basic accounting principles
• Excellent organizational and leadership skills
• Excellent knowledge of MS Office and office management software (ERP etc.)
• Excellent interpersonal and communication skills
• Experience with AS400 and Tower is a plus
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds

Physical/Mental Demands

• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Sitting and standing for a 5 or more hours
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Working Conditions

• Work in indoor office environment 95% of the time.
• No travel is expected for this position.
• Noise level is usually moderate.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Please note that GFL does not provide visa sponsorship for this position.

Valid work authorization in the country where the job is located is required.

Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants.

Final selection decisions are made by our recruitment team.

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that’s on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.